Job Description: We are seeking a passionate and hardworking Remote Support Representative to join our team at Plexure Group in Nelson, NZ. As an Associate Level employee, you will be responsible for providing remote technical support to our clients, assisting them with troubleshooting and problem-solving to ensure their systems are running smoothly. This is a part-time position with the opportunity for growth within our company. Responsibilities:1. Provide remote technical support to clients via phone, email, or chat2. Troubleshoot and resolve technical issues with software and hardware3. Document and track client issues in our CRM system4. Collaborate with other team members to escalate and resolve complex issues5. Proactively identify areas for improvement in client systems and recommend solutions6. Follow up with clients to ensure their issues have been resolved satisfactorily7. Stay up-to-date on new technologies and industry trends to better assist clients Requirements:1. 2 years of experience in a technical support role2. Strong problem-solving and critical thinking skills3. Excellent communication and customer service skills4. Ability to work independently and as part of a team5. A passion for technology and helping others6. Flexibility to work evenings and weekends as needed7. Must have a reliable internet connection and home office setup Benefits:1. Gym membership2. Travel opportunities3. Company transportation Working Environment:At Plexure Group, we pride ourselves on fostering a dynamic workplace that values teamwork, innovation, and shared success. Our team is dedicated to providing the best possible support to our clients while also supporting each other's professional growth and development. Equal Opportunity Statement:Plexure Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to apply: ******** . If you meet the requirements and are excited about the opportunity to join our team as a Remote Support Representative, we encourage you to submit your application before the deadline.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
