Are you a detailed orientated team player looking to grow your career within the financial markets?
We are looking for dedicated individuals to work collaboratively within our team. As a Global Response Analyst, you will provide application support for the FNZ business. This involves issue management for internal and external clients to meet KPIs and SLAs and liaising with other areas of FNZ to ensure a robust and scalable production environment for all FNZ's customers.
Our team is growing, and we have an opportunity for suitably qualified individuals to help us open up wealth together!
What you'll do:
Daily checks and BAU monitoring including fault resolution.
Timely incident response - triage, investigation, escalation, resolution, following documented, agreed procedures.
Use application management software and tools to collect agreed performance statistics.
Carry out agreed applications maintenance tasks.
Prioritise and diagnose incidents according to agreed procedures.
Document and close resolved incidents according to agreed procedures.
Draft and maintain procedures and documentation for application support.
Participate in post Incident reviews, helping to provide a continually improved service for our customers and stakeholders.
Providing high quality and timely, First Line Support to all clients globally.
Provide 24/7 support across regions – this will include providing support over weekends and public holidays on a rotational basis.
Our ideal candidate will have:
Bachelor's Degree or higher in Computer Science, Mathematics, Engineering, Physics or other Sciences or equivalent working experience.
Intermediate SQL skills.
Interest / familiarity with financial markets and products beneficial but not essential.
Passionate about providing an excellent service experience for our clients.
Strong analytical thinking and keen attention to detail.
Highly logical with proven problem-solving abilities.
Independent, self directing and delivery focused working style.
Excellent communication skills, confident in dealing with internal and external clients.
Able to take initiative and learn quickly in a dynamic fast-paced industry.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Excellent organisational, administration and time management skills.
Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential.
Commitment to working long hours at times, particularly around project deadlines, in exchange for commensurate rewards.
What is in it for you?
A hybrid 3+2 model combining working from the office and from home.
A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.
Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.
We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.
If this role appeals to you, please apply with your cover letter and CV by the 14th of October 2024.
Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time.
For more information, please reach out to us!
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About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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