**Job Title: Web Chat Officer** **Company: American Financial Group** **Location: Christchurch, Canterbury, NZ** **Job Type: Part-time** **Seniority: Associate Level** **Years of Experience: 4** **About Us:** At American Financial Group, we are committed to delivering exceptional financial solutions to our clients while prioritizing the well-being of our employees.
Our culture fosters engagement and development, ensuring that our team members thrive in a supportive environment.
**Job Description:** We are seeking a dedicated and enthusiastic **Web Chat Officer** to join our dynamic team in Christchurch.
The ideal candidate will have a passion for customer service, a drive for excellence, and the ability to handle web-based inquiries swiftly and efficiently.
This part-time position is an exciting opportunity for someone who is ready to contribute to our mission of providing outstanding service to our clients.
**Key Responsibilities:** - Engage with customers through web chat, ensuring timely and accurate responses to inquiries.
- Provide information about our financial products and services, showcasing a deep understanding of our offerings.
- Manage customer interactions with a positive attitude, demonstrating empathy and professionalism.
- Use decision-making skills to assess customer needs and provide tailored solutions, ensuring high levels of customer satisfaction.
- Maintain detailed records of chats and customer interactions, documenting issues and resolutions as needed for service improvement.
- Collaborate with team members and management to identify areas for improvement in service delivery and customer experience.
- Stay up-to-date with product knowledge, policies, and industry trends to provide accurate and relevant information to customers.
- Participate in ongoing training sessions to refine skills and promote personal growth.
- Assist in creating informative content and FAQs based on customer interactions to enhance digital resources.
**Requirements:** - Minimum of 4 years of experience in a customer service or web chat role, preferably within the financial services sector.
- Strong written communication skills with the ability to convey information clearly and effectively via chat.
- Proven adaptability in responding to various customer scenarios while maintaining composure and professionalism.
- Exceptional decision-making skills, with a track record of resolving customer issues promptly and effectively.
- Driven and passionate about customer service and enhancing client satisfaction.
- Proficient with web-based chat platforms and CRM software.
- Ability to work independently while contributing positively to a team environment.
- Capability to manage multiple inquiries simultaneously while maintaining quality of service.
**Benefits:** - Relocation allowance for candidates moving to Christchurch for this role.
- Company equipment provided to facilitate efficient and effective performance of duties.
- Comprehensive medical coverage to support your well-being.
- We prioritize employee well-being through health and wellness initiatives designed to ensure a balanced work-life experience.
**Working Environment:** American Financial Group values its employees and strives to create a supportive work environment.
We prioritize employee wellbeing through health and wellness initiatives, ensuring a balanced and fulfilling workplace.
We promote an inclusive atmosphere where every team member feels valued and empowered to share their ideas.
**Application Deadline:** Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:** American Financial Group is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.