Visitor Experience Manager - Waikato Museum Visitor Experience Manager - Waikato Museum Location: Hamilton City Employment Type: Permanent Are you Waikato Museum's next Visitor Experience Manager? We're looking for an effective leader with experience in the Museum, gallery, tourism or creative sectors to join our team. If you think this could be you - lets talk. For this role you must have: At least 7 years' experience in a relevant field such as museums, tourism, education programmes. A relevant qualification would be beneficial. A demonstrated ability to lead and inspire a team. Exceptional communication skills. A strong understanding of tikanga and a knowledge of Te Reo Maaori and Te Ao Maaori is preferred. What will I be part of? This is a rare opportunity in a leadership role within our Waikato Museum. You will be responsible for ensuring the best possible experience for our visitors and ensuring an audience-lens is applied to all Museum activities onsite, offisite and online. You will develop positive best practice for our front-of-house services with a focus on growing our visitor loyalty or satisfaction. Our Museum is closing for refurbishment during 2024, which makes this an exciting time to join our team and ensure that the visitor experience is front of mind for the future. We are working toward an exciting programme when we reopen the doors in December 2024, and this is your chance to lead the development and implementation of this. This job is for you if: You enjoy working as part of a team, but also have the ability to work independently. You love nothing more than coaching and mentoring your team to be the best they can be. You are driven by continuous improvement. You can manage the day-to-day but are driven by the strategic vision. What's in it for you? The remuneration for this role beings at around $105,000 but is negotiable for the right person. Free medical insurance for you (including cover for pre-existing conditions and no excess) and discounted policies for your family members. Two wellbeing days in addition to your annual leave each year to make sure you are looking after yourself. Genuine career pathways and progression. Free annual health checks and flu vaccinations. Why relocate to Hamilton for this role? Situated on the banks of the Waikato River, Hamilton is a metropolitan city with a vibrant combination of fine dining and cafes, walks, cycleways, nearly stadiums and a soon to be open regional theatre, offering something for everyone. Not to mention an amazing regional museum with collections spanning visual art, taonga Maaori, social history and science. Hamilton is New Zealand's fastest growing city and is the gateway to the Central North Island. We have easy access to Auckland, Tauranga, Rotorua or the ski fields of the Central Plateau. We have all the benefits of living in a city without the big city problems! All our suburbs are in close proximity to the central city. Now really is the perfect time to make the move and see why so many people and businesses are making Hamilton home. Note that we'll be shortlisting as we receive applications – so don't muck around! All candidates will be notified of the outcome on their application via email. Short-listed candidates will be required to complete an interview process, reference checks and a criminal check. Further background checking will be required when relevant to the role. View more information about these checks, our commitment to the Privacy act and details for international applicants by clicking here As a council, we believe in creating a welcomingenvironment where everyone feels valued and belongs. We value inclusiveness (Kotahitanga)– we respect and value the unique perspectives, experiences, and talents thateveryone brings. As a member of our team, you'll have the opportunity to positivelyinfluence the lives of the community so that Hamilton's full potential can beunlocked making it the best place to be. It is important to usthat we support you throughout our selection process (interview andassessments). If you have any access needs during this process, let us know inadvance so we can make sure these are met. This role is being sourced directly. If/where HamiltonCity Council requires the support of a recruitment agency, we will seek thissupport from our panel of selected agencies. Hamilton City Council will not beresponsible for, and will not pay, any commissions, fees or other paymentsrelated to unsolicited contact. Contact Us 260 Anglesea St, Hamilton City Council, Private Bag 3010, Hamilton, 3240, New Zealand Email: | Phone: +64 7 838 6699 | Fax: +64 7 838 6599 Monday to Friday 7.45am to 5.00pm Call Centre open 24/7 #J-18808-Ljbffr
