Are you passionate about delivering exceptional guest service and driving sales success? We're looking for a motivated and inspiring leader to oversee our Sales Consultants team at our Te Anau and Manapouri visitor centres.
As the Visitor Centre Coordinator - Fiordland, you'll take charge of promoting and selling all RealNZ products and excursions while fostering a positive, high-performing team culture. You'll ensure our sales targets are not only met but exceeded, while also maintaining the highest level of guest service.
In this role, you'll support the daily dispatch coordination of our Te Anau and Manapouri experiences, ensuring smooth operations and be responsible for leading and motivating the Sales team to maximise sales opportunities while ensuring the highest level of guest service. You'll coach your team to achieve their best and ensure accurate product knowledge and service standards. Additionally, you'll handle administrative and financial tasks, such as managing reservations, cash handling, and reporting. You'll also play a key role in recruitment, training, and fostering a positive, supportive team environment to ensure smooth and effective operations. Finally, you'll ensure that all health and safety protocols are followed and that the centres maintain the highest standards of presentation and cleanliness.
What are we looking for?
Proven experience in customer service, retail, or reservations, with a focus on leadership and sales.
Strong guest service skills, with a friendly, approachable demeanour.
Excellent verbal and written communication skills.
Ability to work independently, using your initiative and drive to exceed expectations.
Tech-savvy with solid MS Office skills; experience with sales software like Fareharbor is a plus.
What do you get from this?
A dynamic and supportive team environment where no two days are the same.
The chance to grow and develop within a company that's passionate about our people and the extraordinary places we protect.
Enjoy some incredible staff perks! Along with a FREE Cardrona/Treble Cone season pass, you can bring a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Explore thrilling jet boating, rafting, the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank!
Who are we?
We are real people in real places delivering real experiences.
Enabled by tourism, our vision is to be a leading conservation business. We are committed to the future of sustainable tourism while honouring our past. Our guest centric attitude is fuelled by our promise to deliver Aotearoa's most unforgettable experiences.
Here at RealNZ we encourage people to be themselves, respect the environments we operate in and respect each other. We are committed to empowering people, so they can have a voice, be heard and be present.
Our people and our experiences stretch across our most remote islands and fiords to our snow-capped maunga; we are a diverse group of people, and our passion to share incredible environments and experiences with guests drives us every day. Join us on our mission to conserve nature, share our history and culture and have fun every step of the way.
If you would like to apply for this position, click the APPLY NOW link below.
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