New Zealand Government – Auckland, North Island
Full time
8 days ago, from Institute of Data New Zealand
As a Technology Support Specialist, you will be the first point of contact for our internal customers, actively managing service requests and incidents, seeing them resolved within agreed service levels.
There is lots of variety in this role to keep you on your toes. It not only covers level 1 -2 support, but also administration, improving processes/materials and developing a more automated service for the future.
Relationship management is another important part of this role as the team further implements the DevOps and Agile methodology. You will be responsible for liaising across Technology and providing support up to senior management and Board level.
Some key accountabilities include:
Provision of high quality, proactive and timely technical support via phone, Microsoft Teams and face to face
Provide troubleshooting for end user hardware issues
Manage request and incident tickets within operational/service levels
Contribute to the Support Team's documentation and continuous service improvement efforts
Work closely with other technical teams to deliver a smooth support experience
We are looking for an excellent communicator able to effectively communicate technical detail to a non-technical audience.
Note: Regional travel may be required to support other offices.
To be successful in this role, you will bring:
Strong relationship management experience and a confident communication style.
The ability to communicate technical detail to non-technical audience at all levels of the organization.
Experience in problem solving and issue management.
A resilient and self-driven approach
Strong customer service skills and approach.
Experience using Office 365.
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
Te Aukaha | Digital strengthens Waka Kotahi through supporting our people and delivering future-focused solutions. We enable digital change and provide quality data, information and security services.
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
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