Help Desk & IT Support (Information & Communication Technology)
Full time
Now is an award-winning challenger telecommunications provider, headquartered in Napier with a growing presence in Christchurch. Our business is shaking up the industry as a truly service-led provider and is experiencing unprecedented customer growth.
We are a brand that stands for service. We make a commitment every day that we'll push ourselves to go beyond to bring our business and residential customers the experience they deserve.
Our award-winning Customer Experience Team
An exciting opportunity exists to join our award-winning customer experience team, as a Technical Support Representative. This role can be based in our Napier or Christchurch office and will see you lead experience moments, responding to our customers over the phone, on webchat, via email, and social media messaging.
You will be helping our customers with their broadband and home technology support needs, including getting customers connected, troubleshooting, answering technical queries, assisting with router configuration, provisioning of services, and diagnosing Wi-Fi issues, product information, and making sure our customers have a hassle-free broadband connection in their homes.
A little bit about you
It's a given that you'll love talking to and interacting with people; helping others will be at the heart of what makes you tick. You gain satisfaction and growth by using your problem-solving and investigative nature to logically solve customers' issues and queries, ultimately delivering the customer experience that the Now customers have come to know and love.
You're not someone who waits to be asked; you think about what's right for the customer and proactively make it happen – then share your wins with a team who all grow off your experience.
Experience in customer service is a must (particularly a call centre) along with a background in technology to help you hit the ground running and deliver your own unique style to our award-winning team.
What you can expect from Now
We're proud of what we stand for, delivering kiwi customers the best possible service experience. To ensure we do this, we've built a culture that inspires our people to do the right thing, make the big calls, and most importantly, have fun when they're at work. When our team are happy, our customers are happy.
Our people create the vibrant environment that exists at Now, so you'll find a place you can be yourself, and work with great people that are as passionate about the customer as you are. We empower our people to do what they know is right and enjoy the success that comes with it.
Ready to apply?
If you are excited by this role, we would love to hear from you - click on the apply button and send us your CV and cover letter.
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
Do you have technical support experience?
Have you worked in a call centre before?
How many years' experience do you have as a Technical Support Representative?
Do you have a current New Zealand driver's licence?
What's your expected annual base salary?
How much notice are you required to give your current employer?
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