At Fusion we get tech done! We are all connected by a drive to improve the lives of New Zealanders through ideas and technology. We enable government agencies and businesses to operate, thrive and grow. We are proud of our "family start-up" feel and want to keep fostering it with the help of our new People and Culture team members while getting lots done.The RoleJoining a growing team, you'll be providing first-line phone support to Fusion customers, actively listening to their issues to determine how they can be resolved. You'll be resolving tickets promptly and accurately while always maintaining exceptional levels of customer service.You'll work closely with colleagues and other stakeholders to escalate any issues, tracking progress until a successful outcome is reached for the customer.Your TalentWe're looking for someone who can tick the following boxes:Excellent communication skills, including listening, and verbal and written.Solid customer service experience, preferably in a call centre environment. A bonus would be if you had provided technical support to customers, particularly with Windows 10/11, Microsoft 365 and/or Azure.Analytical skills to troubleshoot technical issues and identify the cause.Able to develop rapport quickly with a wide range of people.Able to remain calm and professional in all circumstances.Able to work autonomously.Customer service experience, ideally with Windows 10/11, Microsoft 365 and Azure.Other tech that it would be beneficial to have experience with: Veeam, Cortex/Sophos AVs, SharePoint/Intune.We are ready to support and teach the tech in this role; you don't need to tick all the tech boxes!Must HavesClean criminal record.Permanent legal right to work in NZ.About usFusion Networks is passionate about IT; we are true technologists who love what we do. We are a forward-focused company that thrives on being innovative and future aligned, as we grow into new areas of work.
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