Full time role Monday-Friday role Training is provided Based in our Wellington EdenSleep clinic Are you interested in making a difference to people's lives?
Do you want to use your customer service and sales skills for something good?
At EdenSleep we want people to Awaken their best by offering solutions to help people get the best night's sleep possible.
We are looking for a Team Leader to join the EdenSleep team to manage our small team and ever-growing customer base to help with their sleep health.
About EdenSleep : EdenSleep is our New Zealand branch of ResMed that has supported New Zealanders in getting better sleep for over 20 years.
We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives.
Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases.
Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice.
By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries.
Let's talk about the team : Our team is small, and our industry is forever evolving, so we're not a fan of not my role type of behaviour.
We're a team, we help each other, and our customers are at the heart of what we do.
Come and join the energizing team and make a difference to the sleep health of many New Zealanders as part of your daily routine.
Let's talk about responsibilities : Motivating your team to help people achieve outcomes with their sleep health.
Providing exceptional customer service and maintaining high standards.
Driving revenue, increased business growth, and superior market reputation.
Achieving relevant sales budgets and making recommendations to raise the standards of service and practice delivery.
Coaching team members, supporting and managing performance.
Keeping up to date on industry product knowledge and training.
Actively fulfilling client follow-up programs and preparing reports.
Maintaining the upkeep of the clinic, including stock take, filing, and cleanliness.
Maintaining, reprocessing, and checking of trial equipment.
Maintaining communication and confidence skills to liaise with third parties as required.
To succeed in this role, you will have the following : Previous success in managing the performance, training, and development of a team.
Experience in a busy retail, sales, customer service, or healthcare role.
Ability to recruit and motivate a team with an open mindset to change.
Ability to maintain compassion and remain calm under pressure.
A strong customer service focus, always looking for the best outcome for individuals.
Training and coaching skills to help your team achieve relevant sales budgets.
Strong and adaptable communication skills.
An active listener with the ability to find solutions to customer concerns.
Strong attention to detail and ability to learn different computer systems.
Any previous experience in healthcare or pharmacy background is highly regarded.
To really get us excited, you will be driven to learn new skills and keen to secure a role which offers exposure to an exciting industry that can offer an exciting new career.
What's in it for you : Training is provided - we look for a great attitude and someone eager to learn.
Job satisfaction - you will come to work each day knowing you are making a difference.
Rewards - monthly sales bonuses to celebrate the success of the NZ team.
Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our team's mental fitness.
Joining us is more than saying yes to making the world a healthier place.
It's discovering a career that's challenging, supportive, and inspiring.
Where a culture driven by excellence helps you not only meet your goals but also create new ones.
We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.
If this sounds like the workplace for you, apply now!
We commit to respond to every applicant.
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