Our busy Te Anau and Manapouri visitor centres are the gateway to Fiordland and a stop on the road for many. We pride ourselves on delivering exceptional service to all visitors and are seeking someone to inspire and inform guests about our 'must see' and 'must experience' products. Working closely with the Visitor Centre Coordinator, you will assist in recruitment, onboarding and training the team, ensuring that only the most excellent guest service is delivered. You will be the port of call when the Visitor Centre Coordinator is on days off, from organising rostering changes, to leading and supporting the team, to being the main point of contact for all business functions. For a dash of extra variety in your day, you'll also have an operational aspect to your role, working closely with the operations team to ensure our day and overnight excursions run smoothly from Manapouri. We're looking for someone who has: Success in a high performing sales environment Confident and engaging communicator Positive and exuberant can-do attitude is a must! Excellent knowledge of Fiordland, Rakiura and Queenstown regions Experience in reservations systems Ability to multi-task in a fast-paced environment whilst remaining personable and professional What's in it for you? Permanent Full-Time role Some amazing staff benefits - take a friend for free with you to explore some of RealNZ's most memorable experiences - jet boating, rafting, Te Anau Glowworm Caves, Milford and Doubtful Sound and Rakiura. Medical insurance cover Who are we? We are real people in real places delivering real experiences. Enabled by tourism, our vision is to be a leading conservation business. We are committed to the future of sustainable tourism while honouring our past. Our guest centric attitude is fuelled by our promise to deliver Aotearoa's most unforgettable experiences. Here at RealNZ we encourage people to be themselves, respect the environments we operate in and respect each other. We are committed to empowering people, so they can have a voice, be heard and be present. Our people and our experiences stretch across our most remote islands and fiords to our snow-capped maunga; we are a diverse group of people, and our passion to share incredible environments and experiences with guests drives us every day. Join us on our mission to conserve nature, share our history and culture and have fun every step of the way. #J-18808-Ljbffr
