Team Leader at New Zealand Transport Agency, Wellington Opportunity to join our Safety Camera System (SCS) team
Lead a new team of Enforcement Officers
Permanent full-time role based in Wellington | 21 January 2025 Start
Te Whiwhinga mahi | The opportunity
We have an exciting opportunity to join our Waka Kotahi Safety Camera System team as a Team Leader. As a leader for our Enforcement Officers, you'll play an important role for the team who provide comprehensive advice and education to customers to uphold their compliance with the land transport system.
You will be a motivated leader with a passion for leading and coaching a high performing team to deliver great outcomes. We are looking for someone who will keep customers at the heart of everything we do and support the implementation of new business processes in an operational environment.
The team operates Monday to Friday with shifts between 7.55am - 6pm.
Training
You'll need to be available full time between 8am - 4.30pm, for 4 weeks training starting on Tuesday 21 January 2025.
Ko koe tenei | About you
To be successful in this role, you will bring:
Strong leadership skills with proven track record of achieving results through people and ensuring key performance objectives are met
Proven experience in building people capability, including coaching, mentoring and managing performance development plans
Proven experience in sound decision making and complaints management
Ability to work under pressure with high level of resilience and autonomy
Effective and timely problem-solving ability
Displays a high level of customer focus, understands customer service excellence within a Regulatory environment
You will also be required to obtain and maintain Enforcement Officer Certification.
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.
Ko wai matou | About us
At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years time.
The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use and effective for users.
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
#J-18808-Ljbffr