Team Leader Contact Centre

Full time
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Likemind works with people who share our approach to work and living …
We are about adding value, connecting the dots, and delivering a solution to take the pain away. We believe that when the right connections are made, amazing things can happen.

Our client is seeking an experienced Team Leader to ensure the effective front-line operation of their contact centre and that it is in alignment with their customer experience strategy.

This important role will also act as the Product Owner for the contact centre technologies, customer feedback channels and business processes whilst enhancing processes through continuous improvement initiatives.

This is a genuine people leader role; therefore, you must have:
Led customer focussed teams in a fast-paced environment
Experience working with technology
Curiosity and natural interest in improving services, making a difference to customers
An absolute focus on equity when engaging with customers
Experience enhancing services
Exceptional ability to develop trusted relationships at all levels.
If you feel you could add value to this role, and this important mahi, we'd love to hear from you today!

Please note, that you must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of the recruitment process.

We are an equal-opportunity employer. We do all we can to encourage collaborative and diverse working environments throughout Aotearoa New Zealand.
What can I earn as a Contact Centre Team Leader

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