The people of Porirua City are what makes ours a truly special place - we take pleasure in helping and caring for each other. We want everyone to feel welcome here, whether they're visiting, living or working here. We're looking for people who will help position our city as a welcoming, dynamic place to live, work and visit.About the roleOur Parks team are seeking a dynamic administration professional to lead a small team, providing business support, administration and customer-focused services for the Parks team.You will be responsible for:Providing effective and engaging leadership to the business support team while sitting on the Parks leadership team.Managing effective and efficient administrative functions and customer services, including licence applications and assistance with financial processes.Effectively manage customer complaints to resolution with a customer-focused approach.Actively seek and identify process improvements to improve efficiency and customer service.Providing support to managers with data analytics and reporting.About youYou'll need to be a vibrant, confident and capable administrator, ideally with some experience as an office manager in a small or medium size organisation.You'll need to show us that you:Have effective people leadership skills, will lead an engaged and high performing administrative team.Have experience setting performance objectives, providing guidance, development and training.Have experience in a dynamic environment, are agile and quick to pivot when needed.Multi-task well, and can juggle several activities seamlessly.Will thrive in a fast-paced team environment.Have the ability to motivate others, can work under pressure and adjust seamlessly to interruptions and drive to meet tight deadlines.Have demonstrated ability to seek out business improvements and high attention to detail.Have a customer-focused ethos putting the customer at the heart of all you do.What you need to do nowCome and join our high-performing and diverse Parks team and be part of our welcoming and engaging environment. Please contact Julian Emeny on for more information.Porirua City embraces and values diversity and inclusion. We actively encourage applications by people from all backgrounds and are a member of Diversity Works. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we'll do our best to get you sorted.You will need to apply via our careers centre: Applications close on Wednesday 20 November 2024.