Provide operational leadership to achieve better outcomes for our customers and staff.Full-time, secondment role until August 2025 in our Rotorua office at $131,727 per annum pro rata + 5 weeks.The Team Leader Housing Support leads and inspires a team of Housing Support Managers and Senior Housing Support Managers.They will lead, coach, support and mentor a team who works with customers and whanau to identify and respond to their housing and wellbeing needs.You will have great networks in the community and understand how we work alongside our other agencies to support our customers achieve the best outcome.Nga haepapa - What you'll be responsible forEffectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kainga Ora customers.Provide leadership, support, coaching and guidance, creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved.Manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their people.Produce operational reporting that shows the work types, volumes and services being managed by the team and how the team is performing.Work collaboratively with the Advisor Placement to assign whanau to the best-fit Housing Support Manager or Senior Housing Support Manager.Contribute to enhancements of the role and to quality outcomes for each whanau.To be successful our Team Leader Housing Support will have:Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs.Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needs.Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika, with experience working with different cultures and/or community groups.To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process.Applications close at 5.00pm on Wednesday 13 November 2024.We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.Reference #: 72306Posted on: 06 Nov 2024Closes on: 13 Nov 2024 17:00Location(s): RotoruaExpertise: Management, People and Property, Tenancy Management
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