The Role:
We are looking for an experienced System's Reliability Engineer to join our Optimisation Team. This team works alongside our core development teams to support existing operations, with a mandate for continuous improvement and the goal to create systems that are as "hands-off" as possible. You'll work with our delivery teams throughout the development lifecycle to ensure systems delivered are scalable, robust, and supportable. You'll also work on optimising our software and infrastructure to improve reliability and decrease cost.
There is an element of working on support issues arising in real time while also participating in DevOps tasks to implement changes and investigate problems.
This is an Auckland-based position which will require both working from home and working in the office. This is a permanent full-time position, with 40 hours per week guaranteed.
Salary range (per annum): $120,000 - $150,000 dependent on experience.
Skills and Experience Required:
A minimum of 8 years of experience as a Systems Reliability Engineer, DevOps Engineer or equivalent role
Recent experience in a Systems Reliability Engineer role preferred
Commercial experience
Experience in code analysis as part of your troubleshooting toolkit. Preferably you will have the ability to read and understand C# and Typescript enough to determine the developer's intent when diagnosing a system problem.
Proven scripting experience using PowerShell, Ruby, Groovy, Python, Perl, shell or other common scripting languages
You must have strong experience in Microsoft Azure deployment architectures, Microsoft DevOps deployment pipelines, GitHub Actions, and Terraform
System administration of Linux and Windows-based cloud-based server environments
Troubleshooting and configuration of virtual networks
Familiarity with configuration of New Relic or similar monitoring framework, including building dashboards and alerting integration
Some experience with Bamboo/Bitbucket Pipelines tools would be an advantage
Ability to easily switch context across different technologies and complex environments
Ability to remain calm under the pressure of high-priority issue resolution scenarios.
A strong desire to learn and upskill
You must be Auckland based for this role. We offer a hybrid working model (working from home and working on-site), however office attendance is required at least two days per week for our teams in-office day
The role responsibilities include:
Optimising software and infrastructure to improve reliability and decrease cost
Keeping software systems up and running, and kept up to date
Working with delivery teams throughout the development lifecycle to ensure systems delivered are scalable, robust, and supportable
Balancing the needs of delivery teams - who want to deliver quickly - and the needs of the customers - who want the systems to work flawlessly
Providing technical data, effort estimations and validating task wording for Support Agreements and SoWs.
Keeping systems' active users up to date, and assist with off-boarding
Receiving Opsgenie alerts and proceed according to incident processes
Triaging and assigning SQ tickets (from clients and system alerts) to the correct person. Ticket status should reflect reality.
Working through the issue's symptoms to identify the most likely underlying cause:
Resolving the issue where possible
Escalating the issue when required
Handover the issue when required, to ensure someone is always actively working on the ticket
Ensuring tickets are completed and closed in a timely manner in SQ and ServiceNow, so no tickets are forgotten/orphaned by the Assignee.
About Propellerhead: Propellerhead is a leading software services company that designs, delivers, and maintains large-scale, custom-built digital platforms across a range of technologies. We place emphasis on producing technology which is meaningful, has value, and can make a difference in the world. We foster long-lasting and trusting relationships with all our clients, and we have worked with a diverse range of commercial, non-profit, and government organisations over our 20 years in the market. We build software by structuring solutions in a product-centric manner and focusing on continuously delivering improvements from a backlog of features. These features are taken from real stakeholder needs linked to clear objectives. As a result, our digital platforms are a mixture of custom components and external services which produce a powerful and engaging experience when combined.
Overall Job Benefits:
Contribute to interesting, diverse, and commercially minded work for well-respected clients.
Collaborate with world-class colleagues.
Join a culture of learning and collaboration.
Fortnightly Developer knowledge sharing session, with lunch.
Work within our beautifully designed Auckland office and from the comfort of your home (hybrid working model).
Propellerhead is an equal opportunity workplace which is free from discrimination.
Cover Letter: Please note - only applications with a cover letter will be reviewed.
It's very important to us that you submit a cover letter with your application - it's your chance to tell us more about who you are and what you value.
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
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