Support Services Manager based at Life Diagnostic Imaging EastA vacancy exists for a Support Services Manager based at Life Diagnostic Imaging East reporting to the Practice Manager, Hendrik Cronje. The successful candidate will be responsible for the overall management of the Support Department, encompassing patient bookings, reception, reporting, authorisations, porters, drivers, and Ultrasound Assistants at all branches (Life St Dominic's Hospital, Life Beacon Bay Hospital, Life East London Private Hospital, Medicross and Life St Mary's Private Hospital, Mthatha). The Support Services Manager position is expected to contribute a great deal to the effectiveness of the company in identifying methods of improvement of service, suggesting strategies and approaches, and in measuring the results of all of the efforts.Critical OutputsEnsure effective quality management and customer care by:Monitoring and improving quality metricsManaging data integrity and compliance to Life working proceduresDeveloping and maintaining relationships with stakeholdersEnsure effective people management by:Demonstrating visible leadership skills in respect of Life values, operating models and strategies in order to support diversity and transformationActively leading meetings and ensure participation of all members in order to ensure ISO complianceEnsuring quality staff members are recruited to fill approved vacancies in accordance with the company's transformation objectivesProviding direction and inspiration to ensure staff are motivated and productiveManaging and reviewing training plans that are compliant to Life's WSP requirements in order to enable talent developmentManaging the performance of staff through the performance improvement processEnsuring all transactional processing is complete in order to provide employee compensation and benefitsEnsuring productive working relationships are supported with minimum IR issuesEnsuring all exit interviews are conducted in order to ensure the retention of staffManaging people in a manner that respects diversity and ensures a fair work-life balance to ensure employee wellnessEnsure effective interpretation & application of contracts and funder rules by:Managing the bookings, authorizations and reception department to ensure that they comply with the funder rulesManaging of "do not arrive" patients and communication and reminders of patient bookingsManaging the collection of outstanding co-payments from patientsFacilitating effective cash flow management by:Implementing cash management processes to prevent lossesGovernance and risk management:Preparing and ensuring sound audit compliance to achieve optimum business ethicsParticipating and developing action plans within the risk management teams to appropriate the correct controlsSupport tip-off investigationsOperational:Coordinating day-to-day operations within various departmentsManaging the support department at the respective branchesEnsuring smooth workflow and patient allocation for radiographers and radiologistsLiaising with patients and patient familiesMonitoring productivity and efficiency in the departmentManagement of complaintsEfficient communication within the departments and with radiologists, referring doctors and patientsCompiling and producing Radiologists duty rosterProviding support and training to new sites acquired by the New Business division – when requiredRequirementsNQF level 7 qualification in accounting, finance, radiology or nursing or NQF level equivalentRelevant private healthcare industry and proven leadership, change and people management experienceUnderstanding of the private healthcare industry, its challenges and role players would be an advantage including an understanding of relevant and current legislation as well as the knowledge or ability to learn medical and radiology related terminology, technical and clinical concepts and patient services business processesExperience working in a flexible, employee empowering work environment in a small to medium-sized company.Computer proficiencyDriver's license, own transport and ability to travel to other branches and locations, when requiredCompetenciesProblem-solving, analysis and judgementResilienceEngaging diversityVerbal & written communication and presentationStrong effective communicatorHighly developed, demonstrated teamwork skillsAbility to coordinate the efforts of a large team of diverse employeesDemonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learningHR related activities e.g. overtime for payroll, Kronos, appointing staff and numerous HR related issuesFully computer literate with well-developed skills in email and MS Office suite of programmesDemonstrated ability to see the big picture and provide useful advice and input across the companyAbility to lead in an environment of constant changeTo compile monthly Reports to Manco and as and when required or neededEmail: ****** date: Monday, August 12, 2024Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.Explore our vacancies and find the right opportunity for you. Download the application form and email to the relevant contact person specified in the job advertisement.Life Healthcare is an Equal Opportunity Employer.Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful. #J-18808-Ljbffr
