Be part of a collaborative and supportive working environment.Opportunity for leadership and growth development.Permanent Part-Time position (minimum 30 hours per week).The people at Whakatane District Council love what we do because we do it for others, and that feels good. We work hard and we know it's important to stop and play too. We're on a learning journey because we know we can always do better, and we know we're better together. Will you come on that journey with us? In return, you'll get access to a range of staff benefits, an extra week's annual leave and free or discounted access to our community facilities. You'll never be more than half an hour away from rivers, lakes, forests, beaches and great walks - most are just on your doorstep. We love this place, and you will too.As the Holiday Park Supervisor, you will support the Team Leader in overseeing daily operations, supervising housekeeping staff, and ensuring our guests have a welcoming and enjoyable stay. You will play a key role in maintaining cleanliness standards, handling guest inquiries, and stepping in during the Team Leader's absence. This permanent, part time position with a minimum of 30 hours per week requires rostered work, primarily on weekends (3 out of 4 weekends per month), evenings, public holidays, and after-hours phone coverage.Key Responsibilities:Always ensure exceptional customer service and guest satisfaction.Supervise and lead housekeeping staff, ensuring high cleaning standards are met.Support daily operations, including reception duties, bookings, and handling guest inquiries.Manage stock levels and ensure camp-owned facilities are well-maintained.Ensure health, safety, and wellbeing practices are adhered to, including reporting hazards and incidents.Assist the Team Leader with managing the park's operations in alignment with the Council's vision and values.Provide after-hours phone support at least twice a week.Ko wai koe | About youAre you passionate about hospitality and providing exceptional customer service? Do you have experience supervising a team in a fast-paced, guest-facing environment? Join the Riverside Whakatane Holiday Park as a Holiday Park Supervisor and help create unforgettable experiences for our guests!Ideally you'll have:Proven experience in a Supervisory or Team Leader role in a hospitality environment, or other.Strong background in customer service, ideally within the hospitality, tourism, or accommodation sectors.Experience leading and motivating teams with a focus on continuous improvement.High attention to detail and ability to maintain cleanliness and service standards.Excellent communication and time management skills.Knowledge of Health & Safety requirements in the tourism industry is preferred.Flexibility to work weekends, public holidays, and handle after-hours responsibilities.Full, clean, current driver's license and willingness to undergo pre-employment checks.Me pehea te tono mai | How to applyAt Riverside Whakatane Holiday Park, we pride ourselves on creating a welcoming and inclusive environment for both guests and staff. You will have the opportunity to work in a dynamic team where every day brings new challenges and opportunities to make a difference.If you're ready to take on this rewarding role and contribute to a memorable guest experience, we'd love to hear from you!We are keen to welcome the successful candidate to our team ASAP so will be watching the CV's as they come in and hiring as soon as we find the right candidate. So don't delay in submitting your CV and cover letter outlining your relevant experience and why you are the ideal candidate for this role.For any further information, please phone 07 308 8695 to speak with McHayla (Mickey) Brinkley, Team Leader Holiday Park.
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