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Delivery & Operations Director, AKQA | Co-founder, Sala Employment Type: Full-Time Permanent
About Sala
Sala is a premier fitness studio located in the heart of Auckland, offering a diverse range of classes including reformer Pilates, Barre, HIIT, and sauna sessions. Our state-of-the-art facility and dedicated team of instructors provide an exceptional experience to over 3000 clients weekly.
Position Overview
We are seeking a highly qualified and experienced Studio Manager to oversee the daily operations of Sala. The ideal candidate will have extensive experience in managing fitness studios, with specific expertise in reformer Pilates, Barre, HIIT, and sauna maintenance. This role requires an individual with a proven track record of managing front-of-house operations, instructor scheduling, and customer service platforms. Sala's operational environment is unique and the candidate must have the ability to seamlessly integrate into our team.
Key Responsibilities
Oversee the daily operations of Sala, ensuring a smooth and efficient workflow.
Manage and maintain the studio's facilities, including Pilates reformers, HIIT equipment, and sauna.
Coordinate and schedule classes, ensuring optimal instructor availability and class coverage.
Lead front-of-house operations, including reception, customer service, and client relations.
Utilize Codex-Fit and HelpScout for client management, booking, and scheduling.
Monitor and enhance the customer experience, addressing feedback and implementing improvements.
Collaborate with the marketing team to plan and execute promotional campaigns.
Train and supervise new staff members, fostering a supportive and professional environment.
Ensure compliance with all health and safety regulations.
Be available to come in on call for emergencies.
May teach classes.
Qualifications
Extensive training in reformer Pilates, Barre, HIIT, and general fitness.
Proven experience in sauna maintenance.
Minimum of 5 years practicing fitness.
Demonstrated management experience in a fitness studio setting.
Proficiency with Studio Management software and Email ticketing software.
Strong leadership and organizational skills.
Excellent interpersonal and communication skills.
Work in studio for all working hours, and be on call / available for emergencies.
Preferred Skills
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Experience in planning and executing marketing campaigns.
Familiarity with the Auckland fitness market and client preferences.
Pay
$70,000
Schedule
40 hours per week minimum.
8 hours shift flexible between 6am and 8pm.
Monday to Friday for regular hours.
On call during Sala opening hours, including weekends.
Experience
Team Management: 6 months (required).
Fitness industry: 2 years (required).
Ability to commute/relocate
Ponsonby, Auckland: Reliably commute or planning to relocate before starting work (required).
Application Process
To apply, please submit your resume detailing your qualifications and experience as they relate to the key responsibilities and qualifications outlined above.
Sala is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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