Auckland City, AucklandFull-time, PermanentOur Customer Experience Design team designs, leads and enables BNZ's customer experience strategy. This includes leadership and delivery of transformational customer experiences across the business through a Tribe framework.As a Strategic Customer Experience Designer you'll bring a depth of expertise in all things CX and HCD, designing and delivering intuitive, distinctive and innovative customer experiences that are underpinned by a deep understanding of customers and an eye to the future. You will also play a key role in building business adoption of customer experience design as a key enabler of strategic and financial performance.About the RoleProvide strategic leadership and advice from a customer experience perspective,Provide deep design expertise as part of the end to end process of research, design and delivery, balancing direction through lenses of desirability, feasibility and viability,Creating tools and deliverables such as ideation sessions, customer interviews, contextual enquiry, surveys, user testing, co-design, analysis and synthesis, personas and customer journeys, service blueprints, wire framing, prototyping, sprint planning, backlog grooming, feedback metrics,Guide and facilitate cross-functional project teams and stakeholders. About YouYou will be an experienced CX and service design expert, strategic lead and CX design delivery arm who ensures the customer is at the core of everything we do. This is a great opportunity to play a leading role in building business awareness of customer experience design as a key enabler of strategy and financial performance.Design Thinking/HCD: Ideally 7+ years directly applying design thinking methodologies for the creation of new solutions and customer experience improvementsStrategic Thinking: Can demonstrate evidence of applying strategic thinking to design practice, customer and business outcomes,Agile Experience: Strong familiarity with agile approachesTeam Leadership: Previous experience leading, managing and coaching othersStrong Stakeholder Engagement: Demonstrated ability to engage others and ensure customer centric outcomes are achieved.Working at BNZAt BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.Wellbeing: Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.Leave: We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.Flexibility: We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based. Talk to us about how we can make this work for you.Next StepsThis is a rare and exciting opportunity. You will be joining a high performing team in a fast paced, dynamic and progressive environment, and have the real opportunity to make this role your ownBNZ is an award winning, forward-thinking, diverse and inclusive organisation with an ambitious change agenda. We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. And we're looking for an exceptional person to provide the thought leadership that will inspire the next steps.If you're ready to progress your career with BNZ, apply now and help more New Zealander's be good with money.Applications close 23 February 2020.
