Service Desk Support Analyst – Freshpork NZ (Based in Christchurch) Freshpork NZ is a family-owned business, passionate about producing quality New Zealand pork products and feed. We have been delivering New Zealand pork to Kiwis for over 39 years and are the country's leading pork specialist. With over 150 staff operating from 4 sites, we are committed to the long-term sustainability of the NZ pig industry, through innovative processing and products that provide fresh, high quality food products to New Zealanders, their families and their animals.
We have an exciting opportunity for a Service Desk Support Analyst to join our Christchurch team and support our wider business in a technical capacity. If you pride yourself in your responsive, solutions-focused customer service, with a solid background in IT software support and a customer-focused approach to guiding those improving their technical capability, we'd like to hear from you.
Reporting to the ICT Manager, this role has responsibility providing 1st & 2nd Level support for users, with hardware, software and network requirements. We're looking for someone with a mix of technical capabilities, and a human-centric creation of clear, concise and relevant training resources for all users and their capabilities.
What you'll bring to the role: As an experienced service desk professional (3+ years experience), you'll be quick to respond to queries with practical solutions, in person and remotely.Strong analytical skills to troubleshoot and provide encouraging ICT support. An approachable manner and effective communicator both verbally and with correspondence, to swiftly respond to all ICT queries.Hands on experience of Microsoft Product Suite – MS Office 365, Sharepoint and Power PlatformKnowledge of cloud-based systems, network infrastructure and ERP System experience.Experience creating user-friendly training resources and guiding people to learn or upskill their use of hardware and software.Willingness to learn new technologies and a passion for continuous learning.A focus on understanding business processes and providing solutions that benefit our users.Bachelor's degree in Information Technology, Computer Science or related experience (advantage but not essential).What you can expect: Be part of a successful professional family business.A hard working, dedicated team who find time to enjoy a good laugh.A competitive salary package and additional benefits such a medical insurance and staff sales of our delicious pork and bacon, including our Heartland NZ and Freedom Farm products.To apply you will need to be eligible to work in New Zealand.
How to apply: For further information or to request a position description, please contact Nigel Lloyd on ******** .
Please apply through the relevant vacancy on our website www.freshpork.co.nz.