Role Type: Permanent, Full-TimeIn a world where change happens faster with each new day, education forges pathways for the future. At UP Education, we are on a mission: to elevate and empower people to unlock their potential. Known for our agility and responsiveness to the changing world, UP Education has launched a proprietary online learning platform to meet the growing needs of borderless education.We believe learning should be defined by the exceptional, and at UP Education we have an ongoing commitment to the development of our staff.Alongside our online services, we also have 30+ campuses in 10+ locations across Australasia ensuring widespread accessibility to education for our learners.About the role:Based in our lovely Ponsonby office, you will be responsible for supporting users and systems, keeping track of problems and resolutions, onboarding/offboarding users, and documenting.Key Accountabilities include:Triage and escalation or resolve ticketsProvide technical support via a range of support toolsOnboard and offboard staffDocument FAQ/Help guidesMaintain the asset registerTake ownership of problems and see them through to resolutionAbout you:Ideally, you will also have the following skills and attributes:A relevant tertiary level qualification or equivalent experience1 – 2 years' experience will be advantageousExperience in the following will be advantageous:MS WindowsM365 SupportActive DirectoryAzure FundamentalsWell-developed analytical and problem-solving skillsFantastic customer service skillsAbility to build strong stakeholder relationships and excel at stakeholder communicationWell-developed oral and written communication skills with the ability to communicate information and concepts effectivelyGood interpersonal skillsEffective organisation skillsAbility to prioritize work and manage pressure to meet deadlinesWhy work with us?Ongoing commitment to your training and developmentLovely Ponsonby Office with close proximity to public transportFlexibility to WFH 2x a week (depending on business requirement)Fantastic opportunity to be part of an energising team and growing companyOur application process:Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions.We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
#J-18808-Ljbffr