This is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business objectives.While this is an entry level role into our wider Corporate IT Team, we're committed to growing our employees through developing technical expertise and leadership abilities and supporting progression of your IT career aspirations.About the role:The Service Desk functions as the single contact-point for internal staff who are based in the field throughout New Zealand.This role is responsible for logging incidents and service requests for PGW internal staff members and performing Level 1 troubleshooting. You will escalate tickets to Level 2 and our other support teams including input from yourself to further troubleshoot or manage complex issues to resolution. You will contribute to Service Desk process development and improvement as well as representing the Service Desk in specific projects from time to time. The role includes becoming a Subject Matter Expert in one or more chosen fields and supporting your peers through sharing this knowledge and experience to ensure quality outcomes for our Clients.Preferable skills and experience:Relevant experience in Level 1 support role and of IT Service Management platforms. Experience with ServiceNow ITSM would be an advantage.Tertiary Qualification in Business Information Systems or relevant computing subjects.ITIL Foundation Certification preferred.Technical and desktop support - predominantly in Microsoft technologies with exposure to retail software applications.Active Directory and PowerShell experience would be an advantage.Telecommunications and Mobile: PSTN, VOIP (Microsoft Teams), and Mobile Devices including Android and iOS Operating Systems.Network Skills: Ethernet, IP, WAN and SDWAN, wireless connectivity, troubleshooting routers, switches and cabling. Familiar with Vendor management in this space.Strong communication and customer service skills for in-house and remote customers and the ability to discuss complex technical issues at all levels.Existing or building skills in Service Desk process analysis, development, and documentation.Knowledge of and empathy with the agricultural sector and rural communities and the ability to build relationships at all business levels.About PGG WrightsonFor over 170 years PGG Wrightson (PGW) have worked alongside New Zealand farmers to service their on-farm needs, supporting our common goal of helping grow the country.We provide products and services nationwide to our 90 retail stores with over 1500 employees working across PGW.Reference #: 25869Posted on: 01 Nov 2024Closes on: 18 Nov :00Expertise: Information & TechnologyJob level(s): Entry, Experienced 1-3 years