Full-time 37.5 hours per week (1.0 FTE)
Continuing (permanent) position
Generous annual leave provisions and professional development opportunities
Au Mahi | What You Will Do
The role of Digital Services Service Desk Analyst is to provide exceptional customer centric technical assistance and support. Working at both Level 1 and 2, you will be dealing with a wide range of technical support issues for industry leading applications and hardware, working these right through to resolution either as part of our walk-up staff/student hubs or through our Service Desk channels.
You will play a pivotal role in ensuring our customers receive the assistance they require and have a great experience in the process as the "face of IT" in the Digital Service Experience team.
If you are passionate about helping others with their IT needs and thrive in a collaborative, fast-paced environment, we want to hear from you.
The successful candidate in this role will have:
Minimum of 3 years' experience in a customer service orientated role or contact/call centre. Previous experience in a Service Desk environment is preferred but not essential.
Excellent written and oral communication skills including the ability to communicate meaningfully and with empathy especially for non-technical customers.
The demonstrated motivation to undertake self-directed learning and personal development.
A strong team ethic - where we're all in this together.
Demonstrated experience with different software and hardware systems such as desktops, tablets, cloud systems and networks (WAN, LAN).
Tertiary Qualification - National Diploma (NZQA Level 5).
Current industry-recognised certifications, such as ITIL, CompTIA A+, or equivalent, are preferred.
The Service Desk is the primary point of contact for customers with IT Services. The team answers requests, resolves issues and provides information and communications as needed for the services provided by IT Services.
We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity. The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.
We offer a range of fantastic benefits including flexible work practices, study opportunities and generous superannuation and leave provisions.
The closing date for this position is: 19 November 2023 (midnight, NZ time)
Please note, applications will be reviewed as they are received, and interviews may take place before the close date.
Applications for this position must be submitted via our careers website and should include a cover letter and resume.
Please note, we do not accept applications by email, however we are happy to answer your queries in relation to the application process, please forward these to ******.
You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role. If you hold a valid work visa and are physically present in New Zealand then you may also be considered.
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