As our Senior Product Designer, you will be responsible for creating elevated design experiences and the best possible user experience for our clients and their customers. You will need a deep understanding of user-centred design principles, a keen eye for aesthetics, and a passion for delivering exceptional user experiences. You will play a pivotal role in shaping the user experience and interface of our products and apps, ensuring they align with our business goals and exceed user expectations.
Journey is a team of digital specialists based in Auckland and London. We love what we do, and we do it well. We look after each other and have fun together.
Tasks and Responsibilities Your day-to-day activities will typically include:
Working across multiple projects, including managing timelines and taking responsibility for design approach, budget, and deadlines.
Leading and managing end-to-end Product/UX design process, from concept ideation to final execution for websites, products, and apps.
Client communication: Understanding business goals and objectives, gathering, analysing, and developing detailed technical and business requirements.
User advocacy: Ensuring a user-centred approach throughout the design process, delivering intuitive and delightful experiences.
Creating UX artifacts, such as customer journey maps, personas, user flows, wireframes, mock-ups, and working prototypes to inform design decisions.
Prototype testing and analysis: Creating, testing, and analysing prototypes for new product ideas.
Cross-functional collaboration: Working with Delivery Managers, Developers, Strategists, and other Designers to create intuitive, innovative digital solutions.
Ongoing user research: Conducting qualitative and quantitative research to gather user insights.
Iterative design improvements: Utilising customer feedback and analytics to drive design iterations.
Design ideation and implementation: Planning and implementing designs that reflect the brief and client objectives.
Presentation skills: Preparing and presenting user experience and visual concepts to internal teams and key stakeholders for feedback.
Best practices advocacy: Championing and implementing best practice recommendations to clients.
Developing design systems: Creating style guides and other design assets to maintain consistency across products and experiences.
Optimising existing designs: Improving user interface designs based on research and feedback.
Actionable insights: Distilling large research projects to derive actionable design recommendations and insights.
AI technologies interest: Demonstrating experience and keen interest in AI technologies, including platforms such as ChatGPT, Perplexity, or Claude, understanding their application in enhancing user experiences and driving innovation in digital design.
You'll need to:
Have a comprehensive, commercial portfolio that shows a high level of design thinking and a strong visual design background.
A Bachelor's degree in Design, Interaction Design, User Experience (UX), or related field.
Have excellent interpersonal and communication skills (written and oral) and stakeholder engagement skills.
Be open to receiving and implementing feedback and alteration requests.
Be confident presenting and selling-in ideas and solutions and running workshops.
Be detail-oriented, a critical thinker and a customer-centred problem-solver.
Proficiency in Figma, Figjam, Miro, and other design tools.
For this role you must have the legal right to live and work in New Zealand and be based in Auckland, New Zealand. We will not be recruiting from overseas for this role, and you will not be able to work from outside of Auckland or offshore.
A competency test and other assessments will form part of the interview process.
If you have any questions, please contact Sarah Ritchie, Head of People & Culture, ******.
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