Senior Learning and Development Specialist - Customer and Digital Auckland Transport (AT) is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.We are on a journey and working to shape our organisation through an ambitious transformation programme providing for a more effective and efficient AT.This critical role provides for the effective delivery of engaging learning experiences which ensures our people can successfully perform their roles with a high degree of capability & confidence.The role will provide facilitation of face-to-face and virtual learning solutions, including job training and coaching and developing the skills of those supporting on-job performance such as mentors, buddies, on-job trainers and people leaders to ensure the whole learning ecosystem supports a high performing environment coupled with exceptional customer outcomes.You'll bring your significant experience in the design and development of learning activities, resources and tools to support the implementation of integrated learning programmes.You'll easily connect with a wide range of audiences and have experience in facilitation of group learning experiences both in person and virtual settings.Ideally you will have extensive experience within a Customer Services setting; however, broader experience will be beneficial due to our collaborative and flexible team approach.At Auckland Transport, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.We offer:Investment in your professional development and trainingOpportunity for greater leadership and accountabilityPaid parental and partner leaveStudy assistanceHealth and Wellbeing benefitsProfessional membershipsPlease apply providing your updated CV along with a cover letter summarising how you meet the requirements for this role.Please note, this position is deemed a safety sensitive position and will require the successful applicant to undertake pre-employment drug and alcohol testing.Auckland Transport is committed to the protection and wellbeing of children. A component of this role involves interaction with children so, as a part of the assessment of candidates, we will require Police Vetting of candidates to ensure we are providing a safe environment for children. This requirement complies with the Vulnerable Children Act 2014.
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