Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.WHAT YOU'LL GET TO DO:The Senior IT Support Specialist, works closely with the IT Client Services Team Lead, and Warkworth Composites Complex (WCC) site Manager. You will be the sole support person for on-site IT Infrastructure (clients, servers and network) for the staff and Launch Engineers/ Technicians.Carrying out the day-to-day functions required to provide the efficient delivery of IT services to Rocket LabYou will also be first point of contact for any onboarding of new hires to ensure they are setup and productive from day oneProvide instruction, guidance, technical support and documentation to different teamsDeliver and support IT systems through efficient management of the IT Service DeskBuild strong relationships - be the Subject Matter ExpertProvide some Launch Operation support during Launch periodsThis position will suit someone who is seeking autonomy and ownership over their own facility whilst having the support of the wider IT team to collaborate on technical solutions.YOU'LL BRING THE BELOW EXPERIENCE:2+ Years' experience in a support or service roleHas a basic understanding and has experience in following a framework for service delivery such as ITILOperational knowledge of:Windows and/or Linux desktop operating systemsPC hardware including the ability to assemble and dissemble desktop PCsActive Directory and Group PolicyUnderstanding of networking infrastructureCloud based technologies: Azure, AWS, O365, etcTHESE SKILLS WOULD BE NICE TO HAVE:Certifications in CompTIAA+ or ITIL would be highly desirableWindows and/or Linux server (Ubuntu/Debian) enterprise environmentsVirtualization technologies, public / private cloud.Security Frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.STAND OUT in your application:To increase your chances of being shortlisted for this position, please provide your CV and Cover Letter in PDF format only, and quote the value of a TXT record under the public job reference number subdomain of our domain (i.e. #.rocketlabusa.com). You can find the public job reference number on https://www.rocketlabusa.com/careersFOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations. Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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