Networks & Systems Administration (Information & Communication Technology) This role offers an exciting opportunity to provide overall leadership of execution, enhancement, and improvement of the core IT applications, roadmap, and technical landscape.
The successful candidate will work closely with business partners to understand their digital needs and develop plans to support their daily, monthly, and annual business objectives.
This role also involves managing vendor partners for both software and services to ensure efficient and cost-effective services and technologies are provided.
Key Responsibilities: You will be at the forefront of supporting the technical infrastructure and connectivity of our client's offices globally.
You will play a crucial role in monitoring the support and maintenance of the network infrastructure, server infrastructure, cloud data communications, telecommunications, and collaboration technologies.
Your ability to manage projects related to the application portfolio using agile methodologies will be key.
Lead the day-to-day IT operations, equipment provisioning, user access management, endpoint management Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed Ensure adequate end-user support to all staff members as per SLA's Lead support actions with on/off boarding operations of employees including access management Support laptops, desktops, printers, cell phones, desk phones, peripherals, and accessories as well as device imaging Understanding of wire/wireless networks and connectivity to end-user devices Key Requirements: This role requires supporting technical infrastructure including hardware, software PCs and mobile devices.
Your knowledge of Service Level Agreements and Operational Levels Agreements will be crucial in managing relationships with vendor partners.
Experience supporting technical infrastructure including hardware, software, PCs, and mobile devices Proven experience in application management including strategy, roadmap, and rationalization Experience with technical infrastructure, networks, databases, and systems in relation to IT platform Experience with IT operations processes Syteline experience is also essential #J-18808-Ljbffr