Senior Housing Support Manager at Kainga OraLocation: Hawkes BaySalary: Annual salary of $92,211, plus five weeks' annual leave and a suite of benefits.About the RoleOur Senior Housing Support Managers will work with our customers and their whanau with higher support requirements, and will therefore manage a smaller, more complex portfolio of customers.You will have a more in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible. You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.What You Will BringA wealth of experience supporting customers with complex needs and the ability to connect and build relationships with hard-to-engage customers.Experience coaching and mentoring others to support their development and fulfill their potential.Experience in building and enriching customer relationships.Experience in de-escalating highly emotional situations and conversations.Ability to problem solve and understand the reasons behind customer issues.Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika.Current and full New Zealand driver's licence.What's in it for YouWe offer competitive salaries, five weeks' annual leave, and a benefits package including a range of insurances, flexible working arrangements, and career development. As a Kainga Ora - Homes and Communities employee, we want to ensure you have all the tools and support you need for a healthy work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.About Kainga OraAt Kainga Ora, we have the important responsibility of transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. We are passionate about transforming New Zealand for the better, including being a trusted partner for Maori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.
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