Ma te kahukura ka rere te manu I With wings a bird will fly At EY we believe that whoever you are, your uniqueness helps us stand apart. We bring together extraordinary people, like you, to build a better working world. Kei a koe te mana I The choice is yours As our Senior ER Manager, Quality & Continuous Improvement you'll be responsible for overseeing the employee relations case management lifecycle and frameworks within which the Oceania ER Team operate. You will also be responsible for ensuring an exceptional employee relations experience at EY Oceania through enhancing the quality of team and individual delivery and regular upskilling on employee relations knowledge and application as well as: Contribute to the ideation and development of employee relations strategic priorities and initiatives for Oceania, including leading and contributing to employee relations strategic initiatives, ensuring delivery expectations are met as agreed. Maintain oversight and provide expert guidance on internal employee relations policies, processes, and frameworks, including those associated with managing risk, jurisdictional delegations of power and case outcome approval requirements. Monitor, assess and identify gaps or changes across the internal and external ER landscape, making sure these are understood and planned for, including reviewing, and delivering changes to policy and processes as required. Oversee and monitor ER case management practices and steerage, including the development, implementation, and monitoring of a framework to measure the success of ER case outcomes and application of consistent key performance indicators for employee relations case management. Identify opportunities to transform employee relations processes and delivery through the use of automation and AI technologies, presenting recommendations to the ER Leadership Team and taking a leading role to design and implement solutions. Build and maintain relationships across the Firm to effectively execute on work and build the Oceania ER Team brand as an ER CoE, including managing expectations and revalidation of the Oceania ER Team scope of services across all jurisdictions, with no Service Line or Geography alignment. This role can be based in Australia or New Zealand. O Pumanawa I What we're looking for Here's our 'wish list' but don't worry if you don't tick all the boxes. We're interested in your strengths, what you want to learn, and how far you want to go. Graduate and/or Post Graduate qualifications in Human Resources, Psychology, Business, Law, or other related fields. 10+ years' experience in employee relations. Demonstrated ability to lead and coach others to enhance delivery, team collaboration and engagement. Demonstrated process improvement experience. Deep understanding of employee relations practices across all Oceania jurisdictions (Australia, New Zealand, PNG and Fiji) desired, with an ability to quickly upskill and learn new jurisdictions. Foundational understanding of governance, risk management and compliance frameworks as they relate to employee relations. Communication and influencing skills with the ability to work with stakeholders and leaders across various levels and teams. Kuhu mai ki a EY I Come, be a part of EY Explore how a career at EY is yours to build at Discover how, when and where you can work at Learn about our commitment to DE&I at Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at Apply now… we're over 1,000 perspectives in Aotearoa New Zealand and we're ready to welcome yours. Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We hold a collective commitment to continue to drive an environment where all differences are valued, practices are equitable, and everyone experiences a sense of belonging— where people are inspired to team and lead inclusively in their interactions every day. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be our best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at ******** or +******** (option 2). Anything you tell us will be kept completely confidential. Whaia te iti kahurangi I The exceptional EY experience. It's yours to build. EY | Building a better working world Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.