Responsibilities:
A Restaurant Leader is generally responsible for providing strong, positive leadership to his/her team to deliver excellent and friendly guest experiences and operational excellence. They also help build profitable top line sales, and are responsible for the overall operation of the restaurant, according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
Hire, train and develop their employeesCommunicate job expectations to employeesPlan, monitor, appraise and review employees' job performancesProvide coaching and feedback; discipline when appropriateOperational Excellence Create and maintain a guest first culture in the restaurantEnsure all shifts are appropriately staffed to achieve guest service goalsMaintain a safe, secure and healthy environment by following and enforcing safety, food safety and sanitation guidelines; comply with all applicable lawsEnsure brand standards and systems are executedPrepare and complete action plans; implement production, productivity, quality and guest service standardsComplete audits and implement plans to drive system improvementsProfitability Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerIncluding new product roll-outs, such as team training, marketing and samplingSet sales goals and track resultsGuest Focus Understand and exceed guest expectations, needs and requirementsDevelop and maintain guest relationshipsDisplay a sense of urgency with guestsSeek ways to improve guest satisfaction; ask questions and follow throughResolve guest concerns by following brand recommended guest recovery processPassion for Results Set and maintain high standards for self and others; act as a role modelConsistently meet and/or exceed goalsContribute to the overall team performance; understand how his/her role relates to othersSet, prioritize and maintain focus on important activitiesRead and interpret reports that aid in establishing goals and delivering resultsSeek ideas and best practices from other individuals, teams and networks, and apply this knowledge to achieve resultsProblem Solving and Decision Making Identify and resolve issues and/or conflictsUse the information at hand to make decisions and solve problems; including others when necessaryIdentify the cause of a problem and implement a solution to prevent future occurrencesEmpower others to make decisions and resolve issuesInterpersonal Relationships & Influence Develop and maintain relationships with team membersOperate with integrity; demonstrate honesty, treat others with respect and keep commitmentsEncourage collaboration and teamworkLeads others; negotiate and take effective actionBuilding Effective Teams Identify and effectively communicate team goalsMonitor progress, measure results and hold employees accountableCreate strong morale and engagement from within the teamAccept responsibility for personal and team commitmentsRecognize and reward employees' strengths, accomplishments and developmentListen to others, seek mutual understanding and welcome sharing of information, ideas and resourcesConflict Management Seek to understand conflict through active listeningRecognize conflict as an opportunity to learn and improveResolve situations using facts involved, ensuring consistency with policies and proceduresEscalate issues as appropriateDeveloping Direct Reports and Others Work collaboratively with employees to create individual development plans to strengthen knowledge and skillsRegularly discuss progress towards goals, review performance and adjust development plans accordinglyProvide challenging assignments for the purpose of developing othersUse coaching and feedback opportunities to improve performanceIdentify training needs and support resources for development opportunitiesBusiness and Financial Acumen Understand guests and competition; translate and apply own expertise to address business opportunitiesApproach situations with an innovative mind and look beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit/loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsUnderstand, analyze and communicate the key performance/profit levers and manage these measures
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