Remote Chat Support Manager

Job Description: We are looking for a Remote Chat Support Manager to join our team at Code Avengers in Wellington, New Zealand.
As a Mid-to-Senior Level role, the successful candidate will have at least 6 years of experience in customer support or a related field.
Responsibilities: - Manage a team of remote chat support representatives - Monitor chat support performance metrics and ensure targets are met - Provide ongoing training and feedback to chat support team members - Handle escalated customer inquiries and provide resolutions - Develop and implement chat support strategies to improve customer satisfaction - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in chat support Requirements: - Hardworking and energetic individual - Excellent communication and interpersonal skills - Strong critical thinking and analytical abilities - Experience managing remote teams - Proficiency in chat support software and other related tools - Ability to multitask and prioritize in a fast-paced environment Benefits: - Company transportation - Joining Bonus - Gym membership Working Environment: At Code Avengers, we strive for a harmonious workplace where collaboration and respect prevail.
We value diversity and inclusivity, and encourage all employees to contribute their unique perspectives to our team.
Equal Opportunity Statement: Code Avengers is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.