Business/Systems Analysts (Information & Communication Technology)Full timeABOUT THE COMPANY:This is a great opportunity to join a market leading organisation in the Financial Services sector.With offices based in Auckland CBD, they offer the flexibility to work from home or in their office, ideally 2-3 days a week in office and the rest at home.ABOUT THE ROLE:This position sits within the Remediation team which is responsible for remediating customers following our remediation framework and delivering comprehensive, timely, fair, and transparent remediation. This position is for a Remediation Lead, and at a high-level means:Rectifying incidents, to stop the harm and to prevent further customers being impacted – working alongside the business.Investigating incidents – identifying customers impacted, scoping remediation outcomes.Supporting the wider remediation team on any remediation activity including planning and delivering customer communications and any payments.Support the business to fix issues, with a focus on preventing future harm by ensuring fixes and process improvements are sustainable. This may include management and implementation of product fixes, process improvements, system enhancements.Investigate systemic incidents requiring remediation – root cause, identify impacted customers, remediation outcomes, undertake calculations.Support remediation delivery – customer communication and customer payment activities.As a Remediation Lead you will be responsible for managing multiple remediation cases at any time. It would be beneficial to have strong life insurance product knowledge.ABOUT YOU:2+ years customer remediation experience with a focus on investigation, analysis, and recommendations (essential).2+ years Business Analysis experience within the financial services industry (essential), preferably insurance.2+ years Business Analysis experience including system, integration and UAT testing, within a hybrid project environment (preferable).Demonstrated experience across a range of business analysis skillsets.WHAT'S NEXT?Apply online today or contact Sarah on ****** or 0272150562 if you have any questions.
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