Product Support Specialist

Archway Recruitment – Christchurch, South IslandClient-Focused User Support SpecialistOur client, a growing company in the technology sector, is seeking a dedicated and client-centric User Support Specialist to provide essential support during software implementation and ensure a seamless, superior user experience. This is a great opportunity for someone passionate about client success, loves to problem solve and is ready to make an impact.Key ResponsibilitiesProvide timely and professional client support via phone, email, and chatCollaborate with the implementation team to ensure smooth transitions for clients during onboardingMaintain detailed records of client interactions and support activitiesAssist in creating training resources to help clients maximize software useYou'll have expertise withProven experience in customer support within the software or technology industry (2+ years)Strong problem-solving skills with the ability to manage multiple tasks and prioritize effectivelyExcellent communication skills, both written and verbalFamiliarity with CRM software and customer support tools is a plusA customer-centric mindset with a passion for helping clients succeedWhy Join?Competitive salary up to $70,000 per yearOpportunity to work closely with senior leadership in a collaborative, inclusive environmentThe company is scaling up, offering growth opportunities and the chance to take on responsibilities critical to business successIf you are ready to join a dynamic team and help deliver outstanding client experiences, this could be the role for you!For more information, please contact ****** 398 515
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