Product Support Specialist

Archway Recruitment – Christchurch, South Island
Client-Focused User Support Specialist
Our client, a growing company in the technology sector, is seeking a dedicated and client-centric User Support Specialist to provide essential support during software implementation and ensure a seamless, superior user experience. This is a great opportunity for someone passionate about client success, loves to problem solve and is ready to make an impact.
Key Responsibilities
Provide timely and professional client support via phone, email, and chat
Collaborate with the implementation team to ensure smooth transitions for clients during onboarding
Maintain detailed records of client interactions and support activities
Assist in creating training resources to help clients maximize software use
You'll have expertise with
Proven experience in customer support within the software or technology industry (2+ years)
Strong problem-solving skills with the ability to manage multiple tasks and prioritize effectively
Excellent communication skills, both written and verbal
Familiarity with CRM software and customer support tools is a plus
A customer-centric mindset with a passion for helping clients succeed
Why Join?
Competitive salary up to $70,000 per year
Opportunity to work closely with senior leadership in a collaborative, inclusive environment
The company is scaling up, offering growth opportunities and the chance to take on responsibilities critical to business success
If you are ready to join a dynamic team and help deliver outstanding client experiences, this could be the role for you!
For more information, please contact ******
021 398 515

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