We Go Beyond for A Safer World
For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
Te Turanga - The Role
We have an exciting opportunity to join our Global Services team in a newly created role as Product Owner - Support Services. Based in our head office in Christchurch and reporting to the Services Portfolio Manager, you will be responsible for developing, managing and optimising the portfolio of support product offerings that Tait offers.
Working closely with the Services Portfolio Manager, you will drive the strategy, design and execution of our support service offerings to enhance customer satisfaction, increase revenue, and differentiate Tait in the global market. Key responsibilities will include:
Conducting market research and competitive analysis to identify opportunities in our target verticals.
Collaborating with sales, marketing, and customer feedback sources to understand customer needs and pain points.
Working closely with the region presales engineers and technical deployment teams to ensure successful implementation of new service products.
Developing pricing strategies for support product offerings that maximize revenue while remaining competitive in the market.
O Pukenga - About You
To be successful in this role, you will have:
A proven track record of successfully developing and managing service products or support offerings.
5+ years' experience in a Product discipline (which includes a BA, Product Owner or Product Management), preferably in the technology or telecommunications industry.
A strong understanding of Agile methodologies, particularly Scrum.
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
Proficiency in product management tools (e.g. Jira, Confluence).
Deep knowledge of the critical communication systems market and customer needs.
Strong financial acumen and ability to develop pricing strategies.
Nga Painga - what's in it for you?
We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Core Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
We prioritise your wellbeing through health insurance, annual flu vaccinations and extra sick leave in your first year.
We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
We recognise your commitment through long service benefits.
We balance work with fun through our active social club!
Ko koe pea tenei? - Sound like your kind of role?
If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, apply now with your CV and cover letter!
Applications will be assessed as they are received, and your CV will be held unless you contact us to request this to be removed.
Applications will close on Wednesday 13th November 2024.
For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com
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