Ko wai matou | About Us Public Trust is New Zealand's largest trustee services organisation, providing specialist advice on a range of legal, financial, investment, trust, and estate management services to individuals, families, and businesses. As a purpose-driven, values-led organisation, we help people protect what matters most to them and their whanau. Whether it be planning how they want to pass on what matters most to them - their music collection, family heirlooms or KiwiSaver savings - or making sure their wishes are carried out after they're gone, Public Trust is here to help. We are a values-led organisation. Our values are: People are at the heart of everything we do | We make the tricky seem simple | We are better when we work together | We have the courage to make a difference Ko te turanga mahi | About the role We are looking for a Principal Trustee (Branch Manager) for our Rotorua Customer Centre. This is one of our busiest Customer Centres, and you will be responsible for providing leadership to a team of Trustees and Senior Trustees. Your role will involve supporting and implementing changes in the business as well as executing our strategic plan at a local level. Your responsibilities will include motivating and leading the team to achieve revenue growth, business development, and exceeding customer satisfaction. You will also work on implementing company-wide developments and initiatives such as our culture of care and new ways of working. We are seeking an excellent communicator with proven experience in coaching and mentoring a team. You should have over 5 years of experience in managing and administering trusts and estates. If you are seeking your next leadership role or are someone who wants to take the next step in your career at an organization dedicated to its people and customers, then this may be the perfect opportunity for you. Ko wai koe | About you Experience leading, motivating, and developing staff to achieve revenue growth and exceed customer satisfaction, including staff who are working remotely 5+ years trustee/estate planning experience Ability to manage customer relationships in emotionally challenging circumstances Excellent communication, problem-solving, and analytical skills Ability to understand customer needs and provide appropriate solutions A high standard of personal integrity, discretion, and tact, maintaining confidentiality. Nga ahuatanga kei a matou | What we offer You will be joining a highly collaborative team who are all working towards making a meaningful difference in the lives of New Zealanders. We offer competitive remuneration, birthday leave, exposure to great well-being initiatives, and lots of opportunities to develop and grow. Me pehea te tono mai | How to apply If you are interested in this role, apply now via our careers site For any queries, please email Please note: applications must be submitted online via our careers site and will not be accepted via email. Applicants must have the legal right to live and work in New Zealand Job Details Reference # 35046 Posted on 10 Oct 2024 Closes on 27 Oct 2024 Location(s) Rotorua Expertise Administration, Client Services, Estate Management, Supervisory/Management, Trustee Services, Wills Job level(s) Experienced, Management Work type(s) Permanent, Full Time #J-18808-Ljbffr