Are you passionate about improving customer satisfaction and creating market stability? Look no further as we're seeking a dedicated individual to provide top-tier technical support for Schneider Electric's Home and Building Automation Products.
We have an exciting opportunity for a Primary Technical Support Engineer to join our Customer Experience team. Based in Christchurch, NZ, this role will report into Advanced Technical Support Manager. Our team's mission is to be Customer's first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement. As our Technical Support Specialist, you will play a pivotal role in guiding customers and SE businesses in selecting and implementing our products, all while ensuring customer expectations are met and business goals are achieved.
Key operational responsibilities will include:
Identify and understand customer issue and expectations
Deliver the primary level of technical support on our range of Electrical Power distribution and automation products in a timely manner
Engage with various Internal stakeholders (Product marketing, sales, customer care team, Advanced technical support) as and when needed
Develop personal technical expertise on SE's product range (including PDL) and contribute towards company knowledge resources (FAQ's / Articles)
Enhance customer satisfaction and continue to refine customer management skills
Contribute to lead / new opportunities identification during engagement (discussions) with the customer
Bolster the company's reputation by providing excellent customer service
About you:
You are innovative and strategic, focused on defining and supporting new models of technical support to produce premium service offering to our customers. You are customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers.
In addition, you possess the following relevant skills and attributes to be successful:
Diploma/Degree in Electrical / Electronics / Power / Process Automation / Mechatronic Engineering, or Trade Qualification with relevant experience.
Product-specific training and training qualifications are desirable
Experience in electrical engineering and installations, technical fault finding, and entry-level knowledge of communication protocols
Good business understanding in customer services, conflict resolution, and business risk
Advanced computer skills, data analysis, and awareness of electrical standards
If you're ready to be a trusted advisor, drive customer satisfaction, and contribute to Schneider Electric's success, we want to hear from you! Apply now and be part of our dynamic team that's shaping the future of automation and energy management.
All applicants must have working rights in New Zealand at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
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