Have meaningful impact as an Operational Analyst. As part of the largest insurance group in Aotearoa|New Zealand and Australia, we're here for you. Are you ready? YOUR ROLE In an era where customer demand for our product is increasing, your role as an Operational Analyst will play a pivotal part in making sure their needs are heard and met. As a part of the Platform Delivery team, our focus is to drive efficiency improvements across operation maintenance and strategic delivery for all Platforms. Your role will be to collaborate with and support stakeholders in ensuring availability of various applications. You'll also be a key contributor to managing risk, initiative and operational performance to ensure effective sequencing, scheduling and planning of platform activities. This is an exciting permanent opportunity in that your recommendations will drive challenging discussions that will inform business decisions and influence business results. The successful candidate will need to be based in New Zealand, Christchurch preferred. We have flexible working options available and welcome applicants who are ready to step up and make their mark in this role. ABOUT YOU We are looking to use the fantastic internal talent we have here at IAG. We're after the following skill set so you can succeed in this role: Service Desk Analyst or Helpdesk background with two years' experience in delivery, implementation, and operation of operations services. Knowledge of delivery, implementation, and operation of service desk services. Ability to build and maintain good working relationships. Strong communication and presentation skills. Confidence in liaising with all levels of customers and management. Strong understanding of business systems. Excellent judgement and decision-making capabilities. Ability to identify and solve problems through analysis and planning. Proactive and self-starter. Ability to work effectively in a team environment. Adaptability and willingness to learn new technologies and skills. Required: This role will entail some afterhours work as the team supports apps 24/7. Minimum two years' experience in the IT industry. Strong technical background with experience in incident, problem, and change management processes. Experience working with ticketing systems such as Jira or ServiceNow. Strong troubleshooting and problem-solving abilities with the ability to identify root cause and implement resolutions. Ability to work with business stakeholders and understand business needs. Excellent communication skills, both verbal and written. Advantageous: Knowledge of the insurance business and its systems. Experience with scripting or automation tools i.e. PowerShell. Familiarity with SQL Database querying. ABOUT US IAG is not only the largest general insurance group in Aotearoa|New Zealand and Australia, underwriting over $AUD13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest. You'll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU and WFI to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible. At IAG you're not just part of one brand, you're part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place. We're ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us. At IAG you can enjoy: Flexibility and support so you can live life to the full. Carers and parents hub and support. Work in a team who care about people and community. Grow through dynamic Trans-Tasman secondments. Keep your skills current and accredited with the IAG Academy portal. #J-18808-Ljbffr