The Instillery, a proud 100% Kiwi-owned technology company headquartered in the heart of Aotearoa, is seeking a passionate individual to support an exciting migration project with one of our top clients.
We have a 4 month project and we are looking for the perfect onsite Engineer to assist with for a customer in the Mighty Waikato. Starting in late January 2025 you will be on site, customer service front and foremost and work with our much valued clients' users through their device migrations, providing technical support to ensure a seamless transition to Windows 11, and addressing any post-migration technical issues—all while maintaining a friendly, efficient, and solution-focused approach.
Your responsibilities will include: Executing device migrations to the new Windows 11 Standard Operating Environment (SOE) for users.Deploying replacement devices and migrating users between devices.Troubleshooting post-migration issues with Windows 11 OS configuration and applications, Microsoft 365 access, file and folder access, and user authentication.Managing support tickets efficiently, escalating unresolved issues to the clients' Service Desk as needed.You will ideally have: A minimum of 1-2 years' experience in a Level 2 Support Engineer role or equivalent.IT Academy Level Certification or similar qualifications (e.g., Azure/M365 Fundamentals).Strong problem-solving skills, a customer-focused mindset, and the ability to work collaboratively with both LIC and The Instillery teams.Confidence and dependability, with an excellent client-facing attitude and communication skills.Why The Instillery? At The Instillery, we offer a dynamic and supportive work environment where you'll collaborate with technical experts and exceptional individuals.
This fixed term role gives you the opportunity to be paid competitively, make a significant impact on a high-priority project for us, fill a gap, try us out as an employer potentially, work with some great humans and fill your short term project needs.
If this sounds like you and you're ready to jump into an exciting 4-month project, we'd love to hear from you!