**Job Title:** Online Support Associate **Company:** Phillips 66 **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-time **Seniority Level:** Entry Level **Years of Experience:** 0 ### Job Description Join Phillips 66 as an Online Support Associate in Christchurch, Canterbury, NZ, where you will play a crucial role in delivering exceptional customer service in a dynamic digital environment. This part-time position is ideal for motivated individuals eager to begin a career in customer support, contributing to our mission of providing outstanding service to our valued customers. ### Responsibilities As an Online Support Associate, you will be responsible for the following: - **Customer Interaction:** - Respond promptly and professionally to customer inquiries via email, live chat, and social media platforms, ensuring a positive experience. - Resolve customer issues and concerns effectively, ensuring satisfaction and brand loyalty. - **Technical Support:** - Assist customers with product-related questions and provide troubleshooting support for online services and products. - Escalate complex issues to senior support team members, ensuring timely resolution and communication with affected customers. - **Documentation & Reporting:** - Maintain comprehensive records of customer interactions and feedback in the company system. - Prepare regular reports on customer inquiries, trends, and feedback to identify areas for improvement. - **Collaboration:** - Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to enhance overall customer satisfaction. - Participate in team meetings and contribute ideas for improving service delivery and customer experience. - **Continuous Learning:** - Stay updated on product knowledge, company offerings, and industry trends to provide accurate information to customers. - Engage in training sessions and workshops to develop skills and knowledge relevant to your role. ### Requirements **Education and Experience:** - No prior experience required; this position is entry-level and designed for individuals looking to jumpstart their careers. **Skills and Attributes:** - **Dedicated:** A strong commitment to delivering quality service and support to customers. - **Independent:** Ability to work autonomously and manage tasks effectively, with minimal supervision. **Soft Skills:** - **Project Management:** Strong organizational skills and the ability to prioritize tasks and manage time efficiently to meet customer needs. - **Emotional Intelligence:** Capable of understanding and empathizing with customer feelings and frustrations, enhancing the support experience. **Technical Skills:** - Basic proficiency in computer applications and internet navigation. - Familiarity with customer support software (e.g., Zendesk, Freshdesk) is a plus but not required. **Additional Requirements:** - Excellent written and verbal communication skills in English. - Ability to work flexible hours, including evenings and weekends if required. - A reliable internet connection and a quiet workspace for remote work. ### Benefits - **Paid Time Off (PTO):** Competitive leave benefits to promote work-life balance. - **Remote Work Flexibility:** Opportunity to work from home, promoting independence and flexibility. - **Medical Coverage:** Comprehensive health insurance plans to ensure your well-being. ### Working Environment At Phillips 66, we cultivate a sense of ownership and responsibility at every level. You will be part of a collaborative team that values diverse perspectives and embraces innovation. Your contributions will directly impact our customers and the overall success of our operations. ### Application Deadline Applications will be accepted until **October 27, 2024**. We encourage interested candidates to apply early. ### Equal Opportunity Statement Phillips 66 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We welcome and encourage applications from individuals of all backgrounds.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.