**Job Title:** Online Support Assistant **Company:** Pacific Edge Ltd **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-time **Seniority:** Entry Level **Years of Experience:** 1 **Overview:** Pacific Edge Ltd is seeking a highly motivated and driven individual to join our team as an Online Support Assistant.
This entry-level position is perfect for someone who is passionate about providing exceptional customer service and support in a dynamic online environment.
The ideal candidate will demonstrate a strong attention to detail and excellent time management skills, ensuring that all customer inquiries are addressed promptly and effectively.
**Responsibilities:** - Provide outstanding online support to customers via chat, email, and social media platforms.
- Assist customers with inquiries regarding products, services, and account-related issues.
- Manage and resolve customer concerns in a timely and professional manner, escalating complex issues to senior team members when necessary.
- Maintain accurate and detailed records of customer interactions in our CRM system, ensuring clear documentation of issues and resolutions.
- Collaborate with team members to develop and implement improved support processes and guidelines.
- Monitor and track customer feedback, providing insights to management to enhance product and service offerings.
- Stay updated on the latest company products, services, and promotions to provide informed responses to customer inquiries.
- Participate in team meetings and training sessions to continuously improve product knowledge and customer service skills.
- Uphold high standards of professionalism and courtesy in all customer interactions, representing the values and mission of Pacific Edge Ltd. - Contribute to a collaborative team environment, sharing ideas and resources to enhance overall support effectiveness.
**Requirements:** - A minimum of 1 year experience in a customer service or online support role is preferred.
- Demonstrated ability to manage multiple tasks efficiently while maintaining a high level of accuracy and attention to detail.
- Strong verbal and written communication skills, with an ability to convey technical information to non-technical customers.
- Proficiency in using online communication tools and customer support software (experience with CRM systems is an advantage).
- Strong problem-solving skills with a customer-centric approach to service.
- Flexibility to work varied hours as needed, including evenings and weekends.
**Personality Traits:** - Driven: A proactive self-starter who takes initiative and seeks ways to contribute to the team's success.
- Motivated: Possess an internal drive to achieve goals and continuously improve performance.
**Soft Skills:** - Attention to Detail: Ability to provide thorough and accurate responses to customer inquiries, ensuring all aspects of a customer's request are addressed.
- Time Management: Capable of prioritizing tasks efficiently and meeting deadlines in a fast-paced environment.
**Benefits:** - Vision insurance to support your eye health.
- Free food offerings to keep you energized throughout your shifts.
- A joining bonus as a token of appreciation for becoming part of our team.
**Working Environment:** At Pacific Edge Ltd, we strive for excellence and uphold the highest standards in all our endeavors.
We create a supportive work environment that encourages professional growth and teamwork, believing that the contributions of each member are essential to our collective success.
**Deadline to Apply:** Applications will be accepted until October 26, 2024.
**Equal Opportunity Statement:** Pacific Edge Ltd is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you meet the requirements and are excited to join a vibrant team at Pacific Edge Ltd, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.