### Job Title: Online Contact Center Assistant **Company:** Seequent **Location:** Auckland, Auckland, NZ **Job Type:** Full-time **Seniority Level:** Associate **Years of Experience:** 4 --- #### **About Us:** Seequent is a global leader in developing technology for understanding the subsurface, allowing our clients to make more informed decisions.
Our Auckland office fosters a creative and innovative environment, where fresh ideas and inventive solutions are valued and encouraged.
Join us in our commitment to transforming how the world interacts with subsurface data!
--- #### **Job Overview:** We are seeking an enthusiastic and resourceful Online Contact Center Assistant to join our dynamic team in Auckland.
In this role, you will play a critical part in managing client interactions, delivering exceptional customer service, and helping to foster long-lasting relationships.
You will be responsible for handling inquiries across various channels, ensuring that our clients receive accurate information and support promptly.
--- #### **Key Responsibilities:** - **Client Interaction Management:** - Handle a high volume of inbound and outbound contacts via phone, email, and live chat to address client inquiries and issues in a timely manner.
- Provide accurate and relevant information about our products and services to prospective and existing clients.
- **Technical Support:** - Assist clients with basic technical difficulties related to Seequent software platforms and escalate complex issues to senior technical support when necessary.
- Collaborate with technical teams to ensure a thorough understanding of products and effectively communicate solutions to clients.
- **Record-Keeping and Reporting:** - Maintain accurate records of client interactions, inquiries, and feedback in our customer relationship management (CRM) system.
- Prepare regular reports on client interactions and common inquiries to aid in improving service processes.
- **Relationship Building:** - Build and maintain strong relationships with clients, understanding their needs, preferences, and feedback to enhance their experience.
- Actively follow up with clients after support calls to ensure satisfaction and encourage recurring business.
- **Collaboration and Teamwork:** - Work closely with sales, marketing, and product development teams to communicate client needs and feedback for continuous improvement.
- Participate in team meetings and contribute ideas for process improvements and service enhancements.
- **Training and Development:** - Stay updated on the latest product developments, industry trends, and customer service best practices to provide the best possible service.
- Assist in training new team members and sharing knowledge gained through experience.
--- #### **Qualifications:** - **Experience:** - Minimum of 4 years of experience in a customer service or contact center role, preferably within the technology or software industries.
- **Education:** - A degree or equivalent experience in business, communications, or a related field is preferred.
- **Skills:** - Strong negotiation and cooperation skills to effectively resolve client concerns and facilitate positive outcomes.
- Excellent verbal and written communication skills, with an ability to articulate complex information clearly and concisely.
- Proficiency in using CRM software and Microsoft Office Suite.
- **Personality Traits:** - Driven: A proactive approach to achieving personal and team goals.
- Resourceful: Ability to navigate challenges creatively and efficiently.
--- #### **Benefits:** - Relocation allowance for candidates moving to Auckland.
- Complimentary gym membership to promote personal wellbeing.
- Access to free food in the office to keep you energized throughout the day.
--- #### **Working Environment:** At Seequent, we embrace creativity and innovation, fostering a culture that values fresh ideas and inventive solutions.
You will be part of a supportive team that encourages personal growth, professional development, and work-life balance.
--- #### **Deadline to Apply:** Please submit your application by **October 29, 2024.
** --- **Equal Opportunity Statement:** Seequent is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from candidates of all backgrounds and experiences.
--- **Join us at Seequent to help shape the future of subsurface data solutions!
**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.