**Job Title: Account Support Representative - Remote Work**
**Company: 2degrees**
**Location: Auckland, Auckland, NZ**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 1**
**About Us:**
2degrees is a dynamic telecommunications company that prides itself on providing excellent service and innovative solutions to our customers. We are in a phase of exciting growth and are looking for driven individuals who want to contribute to our mission of connecting people and businesses in New Zealand and beyond.
**Position Overview:**
As an Account Support Representative, you will serve as the initial point of contact for our clients. You will be responsible for ensuring customers have a seamless experience with our services. This role requires a proactive and passionate individual who can manage customer inquiries, troubleshoot issues, and foster ongoing relationships with our clients. The position offers remote work flexibility while emphasizing collaboration and growth.
**Key Responsibilities:**
- **Customer Interaction:** Respond to customer inquiries via phone, email, and chat, ensuring timely and effective communication.
- **Issue Resolution:** Identify customer needs and provide appropriate solutions, including troubleshooting technical issues and escalating where necessary.
- **Account Management:** Assist customers with their accounts, including billing inquiries, plan changes, and service upgrades.
- **Documentation:** Maintain accurate records of customer interactions, issues, and resolutions in our customer management systems.
- **Collaboration:** Work closely with various departments, including sales and technical support, to provide a seamless customer experience.
- **Feedback Loop:** Gather customer feedback and communicate insights to relevant teams to help enhance our services and products.
- **Customer Education:** Provide information and guidance on product features, services, and troubleshooting steps to enhance customer understanding and satisfaction.
- **Continuous Learning:** Stay updated on company products, services, and industry trends to ensure customer inquiries are handled effectively.
**Requirements:**
- **Experience:** Minimum of 1 year in a customer service or support role, preferably in a telecommunications or technology environment.
- **Education:** High school diploma or equivalent; further education in a related field is a plus.
- **Technical Skills:** Proficiency in using customer relationship management (CRM) software and basic knowledge of telecommunication services.
- **Personality Traits:**
- **Passionate:** A genuine enthusiasm for helping customers and improving their experiences.
- **Resourceful:** Ability to think creatively and independently to resolve issues and find solutions.
**Soft Skills:**
- **Communication:** Excellent verbal and written communication skills; ability to articulate ideas clearly and effectively.
- **Cooperation:** Strong interpersonal skills with a proven ability to work collaboratively in a remote environment.
**Benefits:**
- Parental leave to support our employees during significant life changes.
- Comprehensive training and professional development opportunities to enhance your skills.
- Travel and spending expenses related to company activities, fostering collaboration and team spirit.
**Working Environment:**
At 2degrees, we encourage curiosity and questioning as part of our culture. We believe that fostering an innovative environment leads to personal and professional growth for all team members.
**Deadline to Apply:**
Please submit your application by **November 3, 2024**.
**Equal Opportunity Statement:**
2degrees is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
If you are passionate about customer service and are looking to grow in a dynamic and supportive environment, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.