**Job Title:** Client Support Associate
**Company:** iHeartMedia
**Location:** Auckland, Auckland, NZ
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
---
**Job Description:**
Join iHeartMedia, a leading media and entertainment company, as a Client Support Associate in our Auckland office. We're looking for an energetic and hardworking individual who is eager to provide exceptional support to our clients and contribute to our dedication to community engagement. This is an entry-level position that offers significant opportunities for professional development and growth within a dynamic industry.
**Key Responsibilities:**
- **Client Support Interaction:** Serve as the first point of contact for clients, addressing inquiries and requirements via phone, email, and live chat. Ensure prompt and courteous service, building strong relationships with clients by understanding their needs and providing effective solutions.
- **Problem Resolution:** Analyze client issues and complaints, working diligently to identify the root cause and implement appropriate resolutions. Maintain detailed records of client interactions and solutions provided to help improve future support processes.
- **Communication:** Collaborate with various internal teams, including sales, marketing, and technical support, to enhance overall client satisfaction and streamline workflows. Convey client feedback to relevant departments to drive service improvements.
- **Planning and Tracking:** Assist in planning client-related events and promotions, ensuring that all necessary logistics are in place. Regularly track client engagement metrics and report on performance metrics to management.
- **Documentation:** Create and maintain comprehensive documentation including user guides, FAQs, and training materials, ensuring resources are current and accessible for both clients and team members.
- **Corporate Social Responsibility:** Participate actively in iHeartMedia's community engagement initiatives, supporting local charities and programs that give back to the community. Help promote a culture of giving back through involvement in volunteering opportunities.
- **Continuous Learning:** Stay updated on industry trends and iHeartMedia's product offerings to provide informed support. Engage in training programs and workshops to enhance skillsets in customer support and communication.
**Requirements:**
- **Education:** High School Diploma or equivalent; pursuing or completed a degree in Communications, Business, or a related field is a plus but not required.
- **Experience:** No prior experience is necessary. We welcome recent graduates and individuals looking to start their careers.
- **Personality Traits:**
- Energetic: Possess a positive attitude and enthusiasm for assisting clients and collaborating with team members.
- Hardworking: Show dedication to completing tasks efficiently and accurately, taking initiative to exceed expectations.
- **Soft Skills:**
- Analytical Skills: Ability to assess situations, identify issues, and provide clear, effective solutions.
- Planning Skills: Capable of organizing tasks, managing time well, and prioritizing responsibilities to achieve set objectives.
- **Technical Skills:** Basic understanding of computer systems and software applications, with a willingness to learn new technologies and platforms.
- **Communication:** Strong verbal and written communication skills; the ability to articulate information clearly and concisely to clients and team members.
**Benefits:**
- Competitive compensation
- Retirement plan options
- Paid sick leave
- Profit-sharing opportunities
- Participation in community service initiatives and corporate social responsibility projects
**Working Environment:**
At iHeartMedia, we value our employees and encourage a workplace that promotes collaboration, creativity, and community involvement. You will have opportunities to participate in company-sponsored initiatives designed to support local charitable causes and foster a positive impact in the Auckland community.
**Deadline to Apply:** Please submit your application by **November 3, 2024.**
**Equal Opportunity Statement:**
iHeartMedia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, sexual orientation, disability, age, or other legally protected status.
---
Take the first step toward joining a vibrant team at iHeartMedia and making a difference in the lives of our clients and communities! Apply today!How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.