Online Client Support Assistant

Job Description: Biomatters is seeking a highly motivated and energetic individual to join our team as an Online Client Support Assistant. In this entry-level position, you will be responsible for providing exceptional customer service and support to our online clients. Responsibilities:1. Responding to client inquiries quickly and efficiently via email, chat, and phone.2. Assisting clients with account setup, troubleshooting technical issues, and navigating our online platform.3. Providing product information and recommendations to clients to help them achieve their goals.4. Collaborating with other team members to ensure a seamless and positive client experience.5. Maintaining accurate and detailed records of client interactions and feedback. Requirements:1. High school diploma or equivalent.2. Strong communication skills and ability to work well in a team environment.3. Excellent attention to detail and problem-solving skills.4. Must be energetic, motivated, and customer-focused.5. Ability to learn new technologies quickly and efficiently.6. Prior experience in customer service is a plus but not required. Benefits:- Parental leave- Vision insurance- Travel opportunities Working Environment:At Biomatters, we thrive in a culture that embraces change and responds resiliently. Our team values collaboration, innovation, and continuous improvement. As an Online Client Support Assistant, you will have the opportunity to grow and develop in a fast-paced and dynamic work environment. Equal Opportunity Statement:Biomatters is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. Deadline to apply: ******** Join our team and be part of a company that values its employees and strives to provide the best possible support to our clients. Apply now to become our newest Online Client Support Assistant!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.