**Job Title:** Online Call Center Representative **Company:** Costco **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 --- **Job Description:** Costco is seeking an energetic and resilient Online Call Center Representative to join our team in Hamilton. As a vital part of our customer service operations, you will be the first point of contact for our members, providing exceptional service and support. Your role is crucial in upholding Costco's reputation for quality service while assisting members with inquiries about products, memberships, and policies. ### **Key Responsibilities:** - **Customer Support:** - Respond to inbound calls, emails, and live chats from Costco members in a timely and professional manner. - Assist members with product inquiries, order status, membership issues, and general store-related questions. - **Problem Resolution:** - Utilize critical thinking skills to assess and resolve member issues efficiently, while maintaining a positive attitude. - Document all interactions in the company's customer relationship management (CRM) system accurately for future reference. - **Sales Support:** - Promote Costco membership benefits and actively encourage members to upgrade or renew their memberships as appropriate. - Provide information on promotional offers, new products, and Costco services to enhance membership experience. - **Team Support:** - Collaborate with the team to share knowledge and best practices, ensuring a supportive work environment. - Participate in ongoing training and development opportunities to stay updated on company policies and product offerings. - **Feedback and Reporting:** - Provide feedback to management regarding recurring member issues or suggestions for improving service processes. - Assist in maintaining a positive company image by treating members with respect and courtesy. ### **Requirements:** **Education and Experience:** - High school diploma or equivalent required. - Minimum of 1 year of experience in a customer service or call center environment preferred. **Skills and Abilities:** - **Technical Proficiency:** - Familiarity with CRM software and Microsoft Office Suite. - Ability to learn new software and systems quickly. - **Communication Skills:** - Excellent verbal and written communication skills to convey information clearly and effectively. - Active listening skills to understand and address member concerns fully. - **Critical Thinking:** - Strong problem-solving abilities to assess member inquiries and provide appropriate solutions. **Personality Traits:** - Energetic and engaging personality, capable of creating a positive interaction experience for customers. - Resilient attitude towards challenges, able to maintain professionalism in fast-paced situations. ### **Benefits:** - Competitive salary with an attractive **Joining Bonus**. - Access to **Paid Sick Leave** for eligible employees. - **Free Accommodation** provided for part-time employees commuting from distant areas. ### **Working Environment:** At Costco, we foster an environment that encourages autonomy and independence. We believe in trusting our employees to excel in their roles, empowering them to deliver exceptional service while developing their personal and professional skills. ### **How to Apply:** If you meet the qualifications and are motivated to be part of a high-performing team, please submit your application by **October 27, 2024**. **Equal Opportunity Statement:** Costco is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.