Front Office & Guest Services (Hospitality & Tourism)The next superstar Night Manager will assist the daytime team in ensuring that the Front Desk operates fluidly and proficiently. Assist guests with late-night enquiries, reservations, and housekeeping needs - uphold our commitment to excellence! You pride yourself on your ability to communicate at all levels and maintain your cool head whilst solving problems under pressure.We are Copthorne Hotel and Resort, Bay of Islands. Alongside Millennium and Kingsgate Hotels, we are proud to be one of New Zealand's largest hotel operators and part of a rapidly expanding international network.The detail:Assume overall responsibility for the hotel in the absence of the General Manager / Hotel Manager and departmental managers, while ensuring the night audit procedures are completed in a timely and accurate manner.Perform the role of hotel Duty Manager for liquor licensing purposes.Provide Outstanding Service Experiences for all external and internal customers to ensure 'Everyone Recommends Us' by providing professional and friendly customer service at all times, including upselling and promoting our products and services.Check guests in and out efficiently and professionally, as well as accurately perform the role of cashier.Minimum requirements:2 years of experience as a Night Manager in hotel front office operations.Experience completing the Night Audit process will be an advantage, as will knowledge of Opera.Current and valid GM, First Aid, and LCQ certificate.Full clean driver's license.Experience in the hospitality industry.Is your schedule adaptable? Whilst this is a full-time role offering a minimum of 30 night hours per week, it is important you have the flexibility to work between weekdays, weekends, and public holidays.To apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.If you are looking for a role where guest comfort, safety, and security is paramount, and you are respected for your high standards, then apply today!
#J-18808-Ljbffr