Company DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms.We are currently looking for a Night Auditor/Assistant Night Manager (3-Month Fixed-Term) who is hands-on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!Job DescriptionThis is a great opportunity for someone looking to take the next step in their career. It provides you with the chance to build upon your current skillset. This is a dual role; you will be engaged as a Night Auditor and required to step into the Assistant Night Manager role when the Night Manager is not on site (approximately 2 days per week).The RoleOversee the night operations of the hotel, ensuring a smooth and efficient service for all guests.Manage and support the night staff, including front desk, security, and housekeeping teams.Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service.Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day's operations.Take phone bookings for reservations and monitor the overnight reservations email account.Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols.Liaise with other departments to ensure seamless operations and communication.Uphold the hotel's standards and policies, ensuring compliance with health and safety regulations.QualificationsAbout YouPrevious experience in a supervisory or management role within the hospitality industry, preferably in a night shift capacity.Previous reservation experience as hospitality is a live 24-hour-a-day business.Valid First Aid certificate.Strong leadership and team management skills.Excellent communication and interpersonal abilities.Ability to remain calm under pressure and handle emergency situations efficiently.Strong problem-solving skills and attention to detail.Proficiency in hotel management software and front office systems.Flexibility to work night shifts, including weekends and public holidays.Valid LCQ certificate and a current holder of a Manager License issued by the local council.Full driver's license essential.Additional InformationSO/ BENEFITSStaff meal while on shift.Uniform laundered.International accommodation and retail discounts across varying Ennismore & Accor Hotels properties.Family & Friends Hotel Discounts.Opportunities for further development and worldwide career progression within Ennismore/ Accor.Annual reward of a free night's accommodation at the hotel and additional perks!Our Commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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