In this position, you will be responsible for organizing the day-to-day operations of the motel, ensuring that accommodation units are maintained to a high standard and achieving maximum occupancy. The positions are based in Epsom Auckland. The guaranteed hours of work is 30 hours per week with a pay rate of $23.50 up to $25.50 per hour for the right candidates. Key tasks of the position will include: Oversee the running of the motel; monitor and maintain lodging facilities. Manage and support the administration of all reservations and cancellations. Assign duties to reception and housekeeping staff; observe and monitor staff activities. Set rosters, maintain time records, and resolve staff grievances. Oversee day-to-day banking, ensuring that all funds are correct and balanced at the end of each day. Maintain records of financial transactions. Select and liaise with suppliers for purchasing; negotiate as required. Analyze motel sales levels to plan and implement changes and improvements. Plan and implement effective marketing strategies to maximize room occupancy levels. Keep up to date with current promotions and pricing, providing information to guests while maximizing sales opportunities. Ensure the overall appearance of the motel is of the highest standard, both inside and outside. Inspect the entire premises for cleanliness and attractive appearance to ensure they meet our standards. Deal with escalated customer complaints and concerns; resolve them amicably. Monitor and maintain stock levels (mainly laundry, cleaning materials, repair, trash, and room supplies). Be responsible for security, safety, and evacuation procedures; act as the first point of contact for staff, guests, and emergency services in cases of emergency. Take precautions to prevent theft or damage to the company's property; monitor any suspicious activities. Ensure the business operates in accordance with all local and central government legal requirements, including hygiene, health and safety regulations, and liquor licensing laws. Hold regular meetings with staff to foster a collaborative culture. Stay updated on tourism in New Zealand and ensure sufficient information is available for guests. Assist guests with travel plans by providing suggestions for tourist activities and travel options. To be successful in this role you will need to: Hold a Bachelor degree in Hospitality. Have 5 years or more experience as a Motel Manager. Flexibility to work full time including weekends and public holidays. Health and Safety conscious. Excellent communication skills – both written and verbal. Ability to deliver exceptional service standards. If this sounds like the ideal opportunity you are looking for, please do not hesitate to apply! #J-18808-Ljbffr