Manager Technical Operations at Department of Internal Affairs, WellingtonType: PermanentHours: Full timeLocation: WellingtonBusiness Group: AoGBranch: Digital Public ServiceSalary: $137,631 - $184,753Manager Technical Operations, Back-office Digital Transformation ServicePartner with technical experts and innovators across the systemLead an innovative new service offeringBuild a high performing teamThis role sits within All of Government Services Delivery (AoGSD), part of the Digital Public Service Branch (DPS) who bring together the functions that deliver services to or for the public sector and is responsible for an All of Government Portfolio of digital products and ICT Services.The Back Office Digital Transformation Service (BoDTS) is one of these centralized services and has been created to reduce the cost, risk, complexity and time taken to deliver back-office systems, through standardised, high quality, all-of-government processes, tools and systems.We are on a quest to find a technical expert who can not only lead with credibility, expertise and energy but also influence a wide range of stakeholders to deliver results. As the Manager Technical Operations, you will lead the Technical Operations team, who are responsible for and support the Common Process Model (CPM) and the software platform that the BoDTS uses to deliver services to agencies, including the CPM and Master Back-office Library (MBOL).You will manage a team of Subject Matter Experts across government to validate and enhance back-office designs that support agencies adopting the CPM and references for their back-office modernisation projects across New Zealand Government Organisations.As the Manager Technical Operations you will also act as the Product Owner for the tools used by the BoDTS, and will provide guidance and be accountable for the operation, maintenance and roadmaps of the BoDTS tools including software upgrades, patching, security requirements and the end user experience.You will be responsible for:Directing the Technical Operations team to deliver on their work programme with appropriate strategy, milestones, activities, reporting and performance analytics in placeProviding strategic professional leadership and delivery of the Common Process Model (CPM) and MBOLLeading technical engagement with agencies back-office modernisation projects during the design / blueprint of their design phaseProviding guidance to the BoDTS teams on the use of the AOG Back-office Designs and the supporting modelling system assetsLeading the security, access and functionality of the BDT Service ToolsLeading Business Process Management including design and development of process frameworks.Working with suppliers to validate the references and the documentation required to support Marketplace and the SaaS / MBOL teamManaging the licencing and commercial requirements for the BoDTS ToolsManaging a diverse range of stakeholder groups including those internally within the BoDTS team, Digital Public Service branch, externally with other Government Agencies, Advisory Boards, Governance Groups and System / Software developers and integrators.A collaborative and dynamic Manager you excel at driving results through others and enjoy the challenge of leading in a highly technical and complex environment. With a background in business process management and design you are comfortable navigating back-office design and enterprise architecture and can apply pragmatic thinking to tricky issues. You enjoy leading technical specialists and with excellent relationship management and communication skills can clearly facilitate technical and non-technical discussions.You will possess:Excellent leadership skills and an ability to build a high performing teamAbility to lead a team to help agencies with documentation, user stories, case studies and high-level technology options for their back-office modernization journeysAn understanding of quality assurance standards that incorporate a continuous improvement strategy to maintain and improve the AOG Back-office Designs to be up to date with international standards (ISO), NZ Legislation and policiesAn understanding of enterprise architecture principlesIn-depth knowledge and experience of administrating and developing an ARIS environmentExpert business analysis and facilitation skills of complex business environments where Enterprise Resource Planning (ERP) software is usedIn depth understanding of the NZ AOG Common Process Model and back-office practices enabled by digital architecture in a serviceA desire to be part of a high performing team and winning cultureExcellent communication and relationship management skills - able to communicate with credibility and quickly build rapport and influence others.Please attach a CV and a cover letter advising us of your suitability for the role.Applications close: 5pm, 11 October 2024For more information please contact: Meredith Edwards, HR Support ******
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